Head of Client Delivery

Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)
About the Role

We’re hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success .

This is a senior, hands-on role where you’ll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems .

If you’ve led client success, implementation, or solutions delivery in fast-moving environments , and can balance strategy with execution , this role is for you.
Responsibilities
Post-Sales Delivery & Implementation

- Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption

- Ensure clients achieve measurable outcomes and time-to-value

- Oversee multiple client implementations while maintaining quality and timelines

Client Ownership & Accountability

- Act as the primary owner for client success, satisfaction, and retention

- Serve as a trusted advisor to client stakeholders

- Manage complex escalations and lead resolution strategies

Technical & GTM Enablement

- Partner with Sales, Product, and Engineering on implementations and custom use cases

- Translate business goals into technical workflows and execution plans

- Ensure GTM systems, automation, and integrations are optimized

Process Building & Optimization

- Build and refine client delivery processes, playbooks, and SOPs

- Identify risks early and proactively prevent delivery issues

- Help scale the Client Delivery and Success function

Leadership & Collaboration

- Align cross-functional teams across delivery, product, and go-to-market

- Contribute to long-term strategy for retention and expansion

- Drive continuous improvement through data, feedback, and insights

Requirements

- Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles

- Strong understanding of GTM systems, automation workflows, and integrations

- Experience working directly with clients in high-stakes, outcome-driven environments

- Strong communication skills with both technical and non-technical stakeholders

- Proven problem-solving and risk management capabilities

- Comfortable working remote during U.S. business hours

Nice to Have

- Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)

- Experience scaling client delivery or post-sales functions

- Experience managing complex technical implementations and integrations

- Bachelor’s degree in Business, Engineering, Computer Science, or related field

Tools & Tech

- GTM and automation tools

- AI platforms (ChatGPT, Claude, Clay)

- CRM and client delivery systems

- Integration and workflow tools

Why Join

- Own and lead client delivery and success at scale

- Work at the intersection of AI, automation, and GTM systems

- Direct impact on client outcomes, retention, and growth

- High-ownership leadership role in a fast-growing environment

- Fully remote role with strategic influence and execution responsibility

What Success Looks Like

- Strong client onboarding and implementation success rates

- Faster time-to-value and adoption milestones

- High client satisfaction and retention

- Reduced delivery risks and escalations

- Growth through account expansion and long-term client success

Apply Now

If you’re a Head of Client Delivery who can own implementations, drive outcomes, and scale client success , we’d love to hear from you.

Apply now and help build a high-performing, client-focused delivery function.

Originally posted on Himalayas