Head of Billing & Revenue Operations
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord , brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord ’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
About the Role
We are seeking a strategic, analytically rigorous leader to set the direction and own Revenue and Billing Operations across our 3PL platform, inclusive of fulfillment, parcel, and software services. This is a senior leadership role at the intersection of Finance, Operations, and Engineering — responsible not just for execution, but for designing the organizational model, shaping the function's long-term capability, and driving AI adoption as a core leadership accountability.
The ideal candidate combines deep financial acumen with the ability to operate with high autonomy in ambiguous environments, influence across complex stakeholder groups, and build scalable systems and teams that support Stord 's continued growth across US, Canada, and UK operations. What You'll Do
Functional Strategy & Org Design
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Set the multi-year strategic vision for Revenue and Billing Operations, anticipating future business needs, system constraints, and capability gaps before they become execution risks
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Design and evolve a scalable organizational model that supports long-term growth across a complex, multi-service, multi-entity platform
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Ensure strategy is clear, executable, and adopted across all teams — not just defined at the top
Revenue Capture & Billing Execution
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Own end-to-end, contract-driven billing processes across parcel and fulfillment services
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Translate complex client agreements into accurate, scalable billing logic and workflows
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Design and maintain client-specific billing configurations and pricing structures
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Balance short-term execution with longer-term capability building; results evaluated on sustained accuracy, scalability, and ability to deliver at scale
Systems, Data & Process Design
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Develop a deep understanding of data flows across WMS, TMS, parcel systems, and billing platforms
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Partner with Engineering and Data teams to define, improve, and automate billing logic and integrations
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Identify and resolve root-cause gaps in data capture or system design that impact revenue realization
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Build scalable processes that reduce manual intervention and improve auditability
Revenue Recognition & Financial Reporting
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Ensure accurate revenue recognition in accordance with applicable accounting standards (ASC 606)
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Partner with Corporate Accounting to support month-end