GW QA Specialist

Who we are:

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.
What we offer:

- Work/Life Balance: Paid Time Off, Paid Holidays

- Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries

- Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary:

The Gateway Quality Analyst Specialist plays a critical role in driving operational excellence across the department by monitoring team performance, enforcing compliance standards, and transforming raw operational data into actionable insights. This individual is a detail-oriented, technically proficient professional who thrives in dynamic environments and can collaborate effectively across a broad range of teams and personalities. The ideal candidate brings a process-improvement mindset, strong analytical instincts, and hands-on experience with enterprise operations platforms.
Supervisory Responsibilities:
- None

Duties/Responsibilities:
Performance Monitoring & Visualization

- Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics

- Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership

- Present data-driven summaries and trend analyses to support management decision-making

Process Improvement & Compliance

- Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data

- Develop and maintain visualizations for inventory management tracking and reporting

- Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements

- Audit user activity and data entry consistency across platforms to enforce quality standards

Training & Quality Assurance

- Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team

- Build and distribute training compliance reports and escalate non-compliance to management

- Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice

Documentation & Standardization

- Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency

- Support the development and lifecycle management of work order and process management documentation

- Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance

Systems & Workflow Management

- Serve as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuite

- Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately

- Coordinate with cross-functional stakeholders to streamline handoffs and reduce process friction

Skills and Competencies:

- Exceptional attenti