GPO Account Manager

About Call 4 Health Call 4 Health is a leading healthcare contact center and outsourced services company, delivering communication solutions to health systems, hospitals, physician groups, and healthcare organizations nationwide. We are committed to improving patient access, clinical communication, and operational efficiency through technology-enabled, people-powered service. Position Summary Call 4 Health is seeking an experienced and proactive Account Manager, GPO Account to manage and grow one of our key Group Purchasing Organization (GPO) relationships. This role requires direct GPO experience and will focus on supporting one primary GPO account while building relationships and expanding opportunities across the GPO’s member network. This is not a traditional cold sales role. Instead, this individual will be responsible for navigating the GPO structure, understanding member relationships, identifying pathways for engagement, developing presentations and outreach materials, supporting email campaign efforts, maintaining account activity in HubSpot, and keeping the account organized and moving forward. The ideal candidate will understand healthcare services, be able to speak confidently to Call 4 Health ’s remote medical call center solutions, and bring prior experience working within or alongside GPOs. This person should be self-directed, organized, proactive, resourceful, and able to work with minimal hand- holding while managing multiple priorities and communicating effectively across internal and external teams. Key Responsibilities GPO Relationship Management - Serve as the primary day-to-day account manager and relationship lead for one key GPO account and its related member organizations. - Leverage prior GPO experience to navigate account structure, member relationships, and internal pathways for engagement. - Build and maintain strong working relationships with key contacts across the GPO and its member - Maintain regular communication with stakeholders to support relationship growth, visibility, and ongoing engagement. - Keep account activity organized, documented, and moving forward in a timely Account Development Within the GPO Network - Identify opportunities to expand Call 4 Health ’s presence within the GPO by opening doors to additional member accounts and internal contacts. - Support outreach efforts across the GPO ecosystem to generate interest in Call 4 Health ’s - Work closely with sales leadership and internal teams to help move opportunities forward within the assigned GPO account. - Help position Call 4 Health ’s capabilities in a clear, professional, and organized way to GPO contacts and member organizations. Presentations, Campaigns & CRM Management - Develop presentations, account materials, and client-facing content tailored to the assigned GPO account and its member organizations. - Assist with targeted email campaigns and follow-up communication efforts related to the GPO - Maintain accurate and timely records in HubSpot, including contacts, activity, opportunities, notes, and follow-up items. - Track account activity, engagement, and pipeline movement and provide updates to leadership as - Help ensure account information, outreach efforts, and next steps remain organized and Cross-Functional Collaboration - Partner with internal departments, including operations, implementation, IT, marketing, and leadership, to support account needs and ensure alignment. - Communicate client needs, priorities, and feedback to the appropriate internal - Assist in coordinating meetings, follow-up items, materials, and internal preparation related to the GPO account. - Escalate concerns or barriers promptly and help drive - Represent Call 4 Health professionally in meetings, presentations, and occasional industry or client Qualifications Required - 3–5+ years of experience in account management, client relationship management, business development support, or a simi