Google AI Architect – AI Chat Bot (Billing & Citizen Services)

Google AI Architect – AI Bot (Billing & Citizen Services)
Minimum Qualifications

- Applicants selected for this position will be subject to a government background check (Public Trust Level) and must meet eligibility requirements.

- US Citizen

- College Degree Required

Role Summary:

The Google AI Architect will lead the design, development, and deployment of an AI-powered bot for our client to streamline billing processes and enhance citizen-facing services. This role is responsible for building a secure, scalable, and compliant AI solution on Google Cloud , including conversational interfaces delivered through web, API, and Google Workspace channels (Google Chat and Google Meet) , to improve operational efficiency, accuracy, and user experience.
Key Responsibilities:

Responsible for architecting and deploying a secure, AI-powered chatbot on Google Cloud to automate client’s billing processes and enhance citizen engagement through intelligent, compliant, and scalable digital services.

Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI, Dialogflow, Gemini, BigQuery, Cloud Functions, etc.).
Develop an intelligent bot to:

- Automate billing inquiries and workflows.

- Provide real-time, accurate responses to citizen queries.

- Implement AI bot integrations across multiple interaction channels, including web interfaces, APIs, and Google Chat within Google Workspace.

- Enable secure, authenticated, and role-based conversations via Google Chat for internal users and authorized stakeholders.

- Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required.

- Support self-service options for payments, invoices, and status tracking.

- Ensure compliance with federal data security, privacy, and accessibility standards (FISMA, FedRAMP, HIPAA where applicable, Section 508).

- Integrate the AI bot with our clients’s existing billing systems, databases, and APIs.

- Define AI governance, data management, and model lifecycle processes.

- Optimize performance, scalability, reliability, and cost efficiency.

- Establish monitoring, logging, and continuous improvement frameworks for AI models.

- Collaborate with client stakeholders, project managers, and development teams to gather requirements and translate them into technical architecture.

- Provide documentation, training, and knowledge transfer to internal teams.

- Strong expertise in Google Cloud Platform (GCP) and AI services.

- Experience with conversational AI, chatbots, and automation platforms.

- Proficiency in AI/ML architecture, data pipelines, and API integrations.

- Knowledge of federal IT compliance, cybersecurity, and data governance standards.

- Experience designing scalable and secure cloud-based solutions.

- Strong communication and stakeholder engagement skills.

Preferred Qualifications:

Experience working with federal agencies or government projects.

Background in billing systems, financial workflows, or citizen service platforms.

Certifications in Google Cloud or AI/ML Architecture.
Preferable Billing Functional Scope (for AI Bot) :

- Handle citizen inquiries related to invoices, charges, and payment status.

- Provide real-time access to billing details such as invoice number, amount due, due date, and payment history.

- Support automated generation and delivery of invoices and billing statements.

- Enable self-service payment guidance and redirection to secure payment platforms.

- Validate billing discrepancies and route complex issues to human agents.

- Automate reminders and notifications for upcoming or overdue payments.

- Support refunds, adjustments, and credit inquiries based on predefined business rules.

- Integrate with clients’s financial and billing systems to ensure data accuracy and consistency.

- Maintain audit trails and transaction logs for compliance and reporting.

- Ensure secure handling of financial and personally identifiable informatio