Global Solution Engineer

The part you’ll play

This role serves as a critical bridge between commercial sales, customer success, and product teams. It plays a central role in early-to-mid pipeline activities and supports seamless transition into implementation, ensuring technical and business alignment with our pharma and life sciences customers.

Acting as both a sales consultant and a technical architect, you’ll collaborate with Account Executives on value-based discovery and business case development, while also engaging with the Customer Success team to define readiness and scope post-sale. You will help prospects understand the strategic value of structured content platforms in regulatory and clinical. CMC and other pharma use-cases for Docuvera and ensure that proposed solutions align with enterprise-scale deployment requirements including security, compliance, metadata design, and structured reuse.

This is an influence-only, non-quota-carrying pre-sales role that is essential to closing complex, multi-stakeholder deals, often involving global pharmaceutical organizations and six- to seven-figure SaaS investments.
What you’ll focus on

Pre-Sales and Sales Collaboration

- Partner with Account Executives to drive early-stage discovery and align Docuvera ’s capabilities with customer needs across labeling, CMC, clinical, safety, quality, and medical affairs.

- Independently deliver tailored solution demonstrations, technical walkthroughs, and business case development in collaboration with Product Marketing and Solutions Consulting.

- Serve as the technical and regulatory voice during deal cycles, helping reduce friction in InfoSec, IT, and Procurement reviews.

Technical Architecture & Readiness Scoping

- Lead early architecture design sessions to map integration, content reuse, structured authoring, and metadata alignment strategies.

- Support proof-of-concept or sandbox efforts by configuring and demonstrating platform workflows that address client-specific use cases.

- Partner with Customer Success teams to assess readiness and define early implementation scope, particularly for large enterprise programs.

Cross-Functional Engagement

- Participate in global workshops, industry events, webinars, and customer advisory activities as a subject matter expert.

- Track deal progression, surface technical blockers, and collaborate with Engineering and Product to ensure roadmap alignment.

- Lead RFP/RFI responses. Assist in InfoSec reviews, and validation documentation across regulated content workflows.

What you’ll bring to the role

You'll have some or all of these technical skills, experience and knowledge

- 7–12 years in one or more of the following roles:
- Solution Consulting or Sales Engineering for B2B SaaS

- Regulatory Information Management or Digital Transformation within pharma

- Technical product management or implementation consulting

- Proven experience working with structured content platforms and/or traditional content management systems such as Veeva, OpenText, CARA is desirable

- Demonstrated success supporting large, global clients with complex regulatory and operational requirements

- Strong storytelling, communication, and executive presentation capabilities

- Comfortable leading both strategic discussions and technical validations

- Skilled in quickly configuring platform instances based on customer technical requirements, creating custom workflows that demonstrate structured content authoring, metadata management, and regulatory compliance automation based on best practice strategies.

- Able to translate complex features into commercial, regulatory, and operational value

- Adept at managing multiple workstreams and communicating across cross-functional teams

Regulatory & Technical Knowledge

- Deep understanding of life sciences regulatory frameworks, including GxP, eCTD, IDMP, 21 CFR Part 11, and EMA/FDA guidance

- Strong knowledge of FHIR (Fast Healthcare Interoperabilit