German Payroll Associate

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At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.

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Language Skills:
English, German, Polish
Summary:

To contribute and support the team responsible for the execution of payroll and post-payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required
Main Responsibilities

- Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs

- Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs

- Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks

- Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities

- Ensure Tickets and Calls are responded within SLA timescales and to a high standard

- Support System Maintenance Testing

- Liaise and transact with Third Parties

- SOC Controls completed on time and with the necessary evidences

- Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence

- Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice

- Maintenance of DWIs to ensure processes are up to date and reflective of the service

- All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

- Highlight to Service Manager any deviations from the standard scope of service

- Ability to recognize and deal appropriately with sensitive and confidential information

- Time Recording to be completed accurately and on time

- STRADA Security Standards are adhered and followed

- Contribute to team meetings and raise any issues immediately to your Service Manager

- Ensure you are up to date with all STRADA HR announcements and communications

- Build good relationships with all lines of businesses where appropriate

- Update internal stakeholders, when needed, in a timely and accurate way

- Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

- Adherence to all Security and Compliance procedures

- 100% Attainment of customer SLA agreements

- Adherence to quality standards

- Adoption of innovation initiatives

- Reduction of client escalations through knowledge transfer to both the client and payroll team

- Demonstrate professionalism and act responsibly

REQUIRED EXPERIENCE
Professional /Job Experience

- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

- Flexibility to support a global and fast paced environment

- Attention to detail

- Excellent written and verbal skills

- Self-motivated and a willingness to learn

- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Education and Training
Essential