German Operations Support Associate (Voice & Non-Voice)

Envision Employment Solutions is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions .
Job Summary:

We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence.
Responsibilities:
Voice Support

- Handle inbound and outbound calls from German-speaking customers.

- Resolve customer inquiries and provide accurate information.

- Deliver exceptional customer service while maintaining quality standards.

- Escalate complex cases to the relevant teams when required.

Non-Voice Support

- Respond to customer inquiries via email, chat, and ticketing systems.

- Process requests and update customer records accurately.

- Document customer interactions and case resolutions.

- Meet service level agreements (SLAs) and quality targets.

Operations Support

- Follow established processes, policies, and compliance requirements.

- Collaborate with internal stakeholders to resolve customer issues.

- Support continuous improvement initiatives and operational excellence.

- Meet productivity, quality, and customer satisfaction KPIs.

Requirements

- Bachelor's degree preferred.

- Fresh graduates are welcome to apply.

- 0–1 year of experience in customer service, operations, or BPO environments is an advantage.

- Strong communication and problem-solving skills.

- Ability to work in a fast-paced, multicultural environment.

Language Requirements
Mandatory

- German Language Proficiency: Minimum B2 Level (CEFR).

- Strong verbal and written communication skills in German.

Technical Skills

- Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).

- Good typing and written communication skills.

- Experience with CRM or ticketing tools is a plus.

- Strong attention to detail and accuracy.

Benefits

- Professional training and development opportunities.

- Career growth within a global organization.

- Exposure to international clients and business environments.

- Inclusive, diverse, and collaborative workplace culture.

Originally posted on Himalayas