German Operations/Sales Excellence Manager

Manager Operations & Sales Excellence (South Africa location)

- Home office

- Cape Town, Western Cape, South Africa

- 30,000 ZAR - 60,000 ZAR per month

As Manager Operations & Sales Excellence, you will be at the interface between project onboarding, data quality and sales performance.
Job Description
Job offer: Manager Operations & Sales Excellence (m/f/d)

Our client is a leading SDR-as-a-Service provider with a focus on the DACH market. We support innovative software companies in their systematic market penetration – from target group analysis to qualified pipeline generation. Our strength lies in the combination of precise data strategy, structured sales processes and high-performance SDR teams.

To strengthen our management team, we are looking for a hands-on personality who combines operational excellence with sales understanding as soon as possible.
Your Role

As Manager Operations & Sales Excellence (m/f/d), you are the operational right-hand man of the Head of Operations. You will take responsibility at the interface between project onboarding, data quality and sales performance – ensuring that new customer projects get off to a smooth start, SDR teams work with clean, targeted data sets and internal processes are continuously improved.

The position has a direct influence on the ability to deliver and scalability of our core service.
Job Requirements
Your tasks
Project Onboarding & Campaign Setup

- Independent coordination and implementation of the structured onboarding process for new customer projects

- Creation and maintenance of project documents: ICP definitions, campaign briefings, sequence structures and SDR playbooks

- Close coordination with the Head of Operations and the respective SDR team leads for a seamless handover to ongoing operations

- Development and continuous improvement of standardized onboarding templates and checklists

Dataset Creation & Data Quality

- Development and quality assurance of target group-specific lead databases based on defined ICPs (tools: e.g. Cognism, Dealfront, Pipedrive)

- Research, structuring and maintenance of contact data – including enrichment, deduplication and segmentation

- Ensuring GDPR compliance in data collection and processing

- Development and documentation of data processes for recurring campaign formats

Sales Excellence & Performance Support

- Support in defining and monitoring KPIs at campaign and SDR level

- Analysis of sales data to identify optimization potentials in sequences, targeting and conversion steps

- Collaboration in the further development of sales processes, training documents and quality standards

- Preparation of reports and decision templates for senior leadership

Team Coordination & Stakeholder Management

- Coordination between SDR teams, team leads and external clients during ongoing project operations

- First escalation contact person at the operational level – with clear forwarding to the Head of Operations for strategic topics

- Support for internal projects in the area of HR operations, tool rollouts and process documentation

Your profile

- Several years of professional experience in an operational role in B2B sales, SDR environment or SaaS services

- Strong understanding of structured data processes and lead research; Experience with CRM and sales intelligence tools is an advantage

- High level of personal responsibility and structured way of working – you organize yourself without having to rely on permanent support

- Analytical mindset: You recognize patterns in data and derive concrete measures from them

- Strong communication skills in German (business fluent) and English; more languages welcome

- Willingness to grow in a rapidly scaling environment and actively shape processes

What to expect

- A key role with a direct impact on the operational performance of a growing SDR-as-a-Service company

- Close exchange with the management level and real opportunities for participatio