General Manager, GTM (APAC)
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale. As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
Executive Overview
Cyara is seeking a General Manager, GTM (APAC) to lead and scale the region through its next phase of growth. Reporting to the Chief Revenue Officer and serving as a key member of the broader leadership team, this executive will be responsible for driving commercial performance across Australia, New Zealand, and key Asian markets while ensuring strong alignment with Cyara ’s global strategy.
This role carries broad responsibility for regional growth, customer retention, strategic partnerships, and organizational leadership. The General Manager will lead an existing regional team and will have the mandate and resources to build it further. The successful candidate will bring the ability to translate strategy into execution, build high performing teams, and create a disciplined operating environment that delivers sustainable and predictable results.
As Cyara continues to strengthen its position as the leader in customer experience assurance, the General Manager will play a critical role in expanding market presence, deepening customer relationships, and accelerating growth across the APAC region.
Key Responsibilities
Regional Strategy and Market Growth
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Develop and execute the APAC growth strategy, ensuring alignment with Cyara ’s global objectives and long-term vision.
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Identify and capitalize on opportunities across target industries, geographies, and customer segments to drive market expansion and increase regional market share.
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Establish a disciplined operating cadence that enables effective planning, forecasting, performance management, and resource allocation across the region.
Revenue Growth and Customer Retention
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Own regional commercial performance, including new business acquisition, customer expansion, retention, and overall revenue growth.
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Partner closely with Sales, Customer Success, Solutions Consulting, and Marketing leaders to drive pipeline generation, improve conversion rates, and strengthen customer outcomes.
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Build and maintain executive relationships with strategic customers, ensuring Cyara remains a trusted partner to enterprise organizations throughout the customer lifecycle.
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Drive accountability for customer retention and expansion by fostering strong customer engagement, value realization, and proactive risk management.
Strategic Partnerships and Ecosystem Development
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Expand Cyara ’s presence within the regional partner ecosystem, including Global Systems Integrators, cloud providers, and strategic technology partners.
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Develop and execute partnership strategies that increase market reach, accelerate pipeline creation, and contribute meaningful revenue growth.
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Strengthen relationships across the broader CX, CCaaS, UCaaS, and conversational AI ecosystem to support Cyara ’s strategic growth objectives.
Leadership and Organizational Development
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Lead and develop a high performing regional organization spanning Enterprise Sales, Customer Success,