General Administrator (Payroll)

General Administrator

We are looking for a proactive and organized General Administrator with at least 2 years of relevant experience. The ideal candidate will handle various administrative tasks, coordinate operations, and support multiple functions, ensuring seamless processes from start to finish.
Responsibilities:
Immediate Tasks (Administrative Support):

- Handle inbound calls using scripts and route them to appropriate teams.

- Manage web chat and SMS inquiries, escalating complex issues as needed.

- Create and update work orders, tracking progress and completion.

- Review candidate resumes and shortlist qualified applicants.

- Confirm worker availability and coordinate with dispatch teams.

Mid-Term Coordination:

- Collect and verify staff timesheets; enter data into payroll systems.

- Facilitate remote communication for onsite checks and collect feedback.

- Monitor worker welfare and send out birthday messages.

- Maintain client communication and provide order updates.

- Create, update, and track client orders through to fulfillment.

Long-Term Client Interaction & Onboarding:

- Log and track client cases, ensuring proper resolution.

- Guide clients through onboarding and account setup.

- Track and follow up on missing worker documents during onboarding.

Qualifications:

- Minimum of 2 years of experience as a general administrator.

- Strong organizational, communication, and multitasking skills.

- Ability to work independently and meet deadlines.

- Experience with call handling, customer support, or dispatch coordination is a plus.

- Experience in Salesforce and Slack is a plus.

- Suitable office space for work-from-home.

- Must have your own Laptop/ PC, Headset with noise-canceling feature & webcam

If you thrive in a dynamic environment and enjoy working across various functions, wed love to hear from you!

Originally posted on Himalayas