Full-Time Business VA / Ops Assistant for Marketing Agency — Remote, Long-Term

I run a performance marketing agency. We move fast, run a lot of moving parts, and the work requires someone who actually thinks — not someone who needs every step spelled out. This is not a "do what I tell you" VA role. I need an operator who can take a half-instruction, figure out the rest, and come back with the thing done. If you need hand-holding, this isn't the seat for you and we'll both be miserable. What you'll own CRM management in GoHighLevel — workflows, calendars, tagging, lead routing, pipeline hygiene Ad account ops support — light Meta Business Manager housekeeping, AdsPower profile management, asset organization Email & SMS campaign support — building sequences in GHL, QA-ing automations, list segmentation Sales team support — booking confirmations, lead flow, setter/closer handoff tracking, basic reporting Light project management — keeping creatives, contractors, and tasks moving without me chasing Documentation — turning processes I run from my head into SOPs the team can follow General overflow — whatever's in the way of revenue that doesn't need a specialist Who you are 3+ years as a business VA, ops assistant, or agency coordinator. Hands-on experience with GoHighLevel — workflows, calendars, pipelines, the whole stack. This is non-negotiable. Familiar with Meta Business Manager (ad accounts, pixels, asset structure) at a working level Native-level written English — email s, Slack messages, and SOPs that read clean and don't need rewriting Sharp pattern recognition — you notice when something's broken before I tell you High follow-through — if I assign 10 things on Monday, all 10 have a status by Friday without me asking Comfortable being told you got it wrong, fixing it, and moving on without drama Reliable internet, a backup plan, and a quiet place to work Nice to have (not required) AdsPower or multi-account ad ops experience Direct-response marketing or paid media agency background Notion, Slack, Zapier, ClickUp fluency Experience supporting a setter/closer sales team How to apply Send me: A 60–90 second Loom intro — who you are, your GHL experience, and the most complex workflow or automation you've built or maintained. Your résumé or OnlineJobs profile link. Answer this in your application: Walk me through how you'd set up a GHL workflow that tags a lead as "no-show" when they miss a booked call, sends them a reschedule SMS, and removes the tag if they rebook. Bullet points are fine. Put the word OBSIDIAN at the top of your application so I know you read this carefully. Applications without it will be ignored.