French Speaking Fitbit Customer Support Specialist

Role Overview

Mercier Consultancy Group is seeking a French Speaking Fitbit Customer Support Specialist to serve as the primary point of contact for French-speaking Fitbit users, helping them get the most out of their health and wellness journey through expert guidance, empathetic support, and in-depth product knowledge.
What You Will Do

Deliver outstanding customer support to French-speaking Fitbit users via phone, email, and live chat, addressing inquiries related to fitness tracking, health monitoring features, and device functionality.
Why It Might Be a Fit

Native or fluent French language proficiency, a genuine passion for fitness, wellness, and delivering exceptional customer experiences, and strong communication and interpersonal skills are required for this role.
Requirements

- Native or fluent French language proficiency

- Valid EU passport

- A genuine passion for fitness, wellness, wearable technology, or health-oriented consumer products

- Previous experience in customer support, technical helpdesk, or a client-facing service environment

- Strong communication and interpersonal skills

- Basic technical aptitude and comfort navigating mobile apps, digital platforms, and consumer electronics

Benefits

- Competitive Monthly Salary

- Fully Paid Training programme

- Comprehensive Health Insurance coverage

- Fully Paid Relocation Package

- Monthly Performance Bonus

- €1,500 Signing Bonus

- A collaborative, multicultural work environment

- Career development pathways

- Ongoing wellness-industry exposure

Originally posted on Himalayas