Franchise Business Consultant
Position Overview:
The Franchise Business Consultant (FBC) serves as a strategic advisor and coach to a portfolio of
20–25 franchise locations. This role provides operational guidance, financial coaching, sales and
marketing alignment, training support, sourcing and pricing analysis, and process improvements to
drive performance and long-term success.
Responsibilities:
Operational Excellence & Compliance
- Conduct site audits to ensure adherence to brand standards and operational requirements.
- Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins.
- Track key performance indicators to assess operational health across assigned locations.
Franchisee Coaching & Business Support:
- Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth.
- Maintain structured meeting cadence: 3× weekly for new franchisees and bi-weekly for established franchisees.
- Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions.
- Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement.
Financial Analysis, Budgeting & KPIs:
- Review franchisee financial statements to identify gaps and improvement opportunities.
- Provide annual budget guidance and assist franchisees in setting realistic revenue, profit, and operational goals.
- Develop, standardize, and implement systemwide KPIs and track franchisee performance.
- Recommend overhead-reducing strategies and cost-optimization opportunities.
- Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals.
- Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes.
Process Improvement & SOP Implementation:
- Create, refine, and implement standardized SOPs to ensure consistent and efficient operations.
- Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable.
- Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency.
Marketing, Sales Strategy & Alignment:
- Support franchisees in developing and refining local marketing plans aligned with brand goals.
- Strengthen sales processes including lead management, conversion strategies, and customer engagement.
- Ensure alignment between marketing initiatives, sales goals, and operational objectives.
Training & Development:
- Assist in creating training materials, SOP documentation, and onboarding resources.
- Train new employees with emphasis on improving sales performance and customer engagement.
- Deliver group and one-on-one training sessions for new programs and ongoing performance development.
Special Projects & Collaboration:
- Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development.
- Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success.
Field Visits & Reporting:
- Conduct approximately 20 on-site visits annually to provide hands-on coaching and operational assessments.
- Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations.
- Maintain proactive communication with franchisees and internal stakeholders.
Qualifications:
- 3–5 years of experience in franchising operations, franchisee coaching, business consulting, or a related field.
- Bachelors degree in business or a related field is preferred
- Strong problem-solving skills with the ability to develop and implement effective solutions.
- Excellent written and verbal communication skills.
- Highly organized with the ability to manage multiple priorities independently.
- Analytically minded with the ability to evaluate performance data to identify growth opportunities
- Ability to travel up to 40%
- Ability to maintain confidentiality a