Founding Operations & Customer Success Lead
About the Role
This is a rare opportunity to join a fast-growing B2B SaaS startup in the AI content space as their first dedicated Operations & Customer Success hire . You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries. The company's product sits at the cutting edge of AI Visibility / Answer Engine Optimisation (AEO/GEO) — helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews.
This is a founding-team-level role with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up.
What You'll Do
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Own onboarding for new B2B clients, ensuring a smooth, high-quality experience from day one
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Manage and grow relationships across a portfolio of 40+ clients, acting as their primary point of contact
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Identify expansion and upsell opportunities within the existing client base
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Build and improve repeatable processes for customer success, onboarding, and operational workflows
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Work hand-in-hand with the founders on product feedback loops, process improvements, and strategic client initiatives
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Track key customer health metrics and proactively address churn risks
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Contribute to internal tooling and documentation to support the team as it scales
What We're Looking For
Required:
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Strong ownership mindset — you take initiative, operate autonomously, and follow through
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Comfortable working in an early-stage, fast-moving environment with direct founder collaboration
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Excellent communicator with the ability to build trust with B2B clients
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Eligible to work in Germany without visa sponsorship
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Able to work on-site in Munich or Hamburg (remote work is not available for this role)
Nice to have:
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0–5 years of experience in customer success, operations, consulting, or a similar client-facing role
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Background at a consulting firm (e.g. strategy, management, or tech consulting) or a B2B SaaS company
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Familiarity with AI, content marketing, or SEO/AEO landscapes
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Experience building or improving operational processes from scratch
Compensation & Benefits
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Base salary: €70,000 per year
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Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience
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Direct exposure to founders and meaningful strategic input from day one
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High-growth trajectory with opportunity to build and lead a team over time
Location
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On-site role — based in Munich or Hamburg, Germany
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Remote work is not available for this position
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Visa sponsorship is not available — applicants must have the existing right to work in Germany
Originally posted on Himalayas