Forward Deployed Engineer (North America)

Forward Deployed Engineer (FDE) The Role Akka is seeking a Forward Deployed Engineer (FDE) who perfectly balances sharp technical capability with elite, client-facing communication. This is an interactive, high-impact role. You are not a "behind the scenes" developer, nor are you a high-level consultant who just talks strategy. You are an adaptable, sharp engineer who can command a room of enterprise developers, understand their architectures, and teach them how to build production-grade applications on our agentic platform. Your success is measured by the customer's technical self-sufficiency and the ultimate stability of their push to production. You are a fast-twitch learner who can rapidly master new tech stacks, confidently unblock engineering hurdles alongside customer teams, and mentor them to success. Key Responsibilities 1. High-Touch Client Enablement & Technical Training - Educational Leadership: Design and deliver highly engaging technical workshops, architectural deep-dives, and hands-on training sessions to customer development teams, taking them from zero to proficient on the Akka tech stack. - Technical Mentorship & Pairing: Act as a core technical anchor. Enable customer developers through architectural guidance, pairing on complex production logic, and building "spikes" (proofs of concept) that the customer then owns and scales. - Rapid Adaptability: Quickly grasp unfamiliar customer architectures, business domains, and codebases, providing immediate, collaborative technical direction and troubleshooting. 2. Guiding Production Success (AI & Systems Engineering) - Agentic Strategy: Guide customers in architecting logic systems using multi-agent LLM interactions, focusing on context engineering, semantic data, and dynamic orchestration. - System Hardening: Provide the technical expertise needed for customers to harden their own environments, helping them build policy ladders with extensive guardrails and mitigated deployment risks. - Deployment Excellence: Ensure customer applications are resilient, production-ready, and scalable. You provide the tools, SRE best practices, and systems knowledge required for a safe, repeatable path to production. - SRE & DevOps Guidance: Advise on environment setup and container orchestration to ensure backend stability and reliability once live. 3. Strategic Partnership - Customer Voice: Serve as a bidirectional bridge between the customer and Akka's internal Product and Engineering teams to influence the roadmap based on real-world engineering friction points. - Ongoing Growth: Host interactive "Office Hours" and recurring architectural reviews to help the customer's system safely evolve. Qualifications & Skills - Agentic AI & Logic Systems Expertise: Deep, hands-on proficiency in constructing complex logic systems using LLMs and multi-agent frameworks. You must be highly skilled in context engineering, managing semantic data, designing dynamic orchestration flows, and implementing multi-agent interactions. - AI Safety, Guardrails, & Evaluation: Strong background in building enterprise-grade policy ladders and implementing robust guardrails to ensure agentic behavior remains predictable and safe. Experience building AI test suites for continuous evaluation and model performance measurement is highly desired. - Elite Communication & Client Polish: You must possess native-level English verbal and written fluency. You can confidently lead technical presentations, command a room of enterprise engineers, and translate complex concepts into clear, structured discussions. - Hyper-Fast Technical Adaptability: A voracious learner who thrives in ambiguity. You have a proven track record of picking up new languages, frameworks, and cutting-edge AI paradigms in days, not weeks, and can confidently write code and build prototypes within them. - The "Teacher" Mindset: A background in technical enablement, developer relations, technical consulting, or engineering men