Forward Deployed AI Engineer

Forward Deployed AI Engineer
AI Foundry | NewRocket

Location: Remote with travel (~25%)

Reports to: Global AI Center of Excellence Lead
Role Overview

NewRocket is seeking a Forward Deployed AI Engineer to join the AI Foundry team and work directly with customers to deploy and operationalize AI-powered workflow solutions.

This role blends full-stack engineering, AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, and customer stakeholders to translate real-world problems into deployable AI-driven solutions.

You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and enterprise ecosystems, while also contributing to the evolution of NewRocket ’s AI platforms, accelerators, and intellectual property, including the NewRocket Intelligence Platform, Value Realization Dashboard, and Data Intelligence Platform.

This role requires strong engineering skills, curiosity about emerging AI technologies, and the ability to operate effectively in fast-moving customer environments.
Key Responsibilities

Client Delivery & AI Solution Implementation

Deploy and configure agentic AI workflows and AI-powered automations within client ServiceNow environments.

Translate customer business requirements into technical architectures and implementation plans.

Implement and integrate NewRocket Agent Packs and AI solutions into enterprise environments.

Work directly with customers to tailor AI solutions to their operational workflows and business processes.
Solution Engineering & Prototyping

Build demos, prototypes, and proof-of-concept implementations to validate AI-driven workflows with clients.

Rapidly iterate solutions with customers to refine AI-powered use cases.

Support implementation of AI orchestration, LLM integrations, and agentic decision models.
Full Stack Engineering & Integration

Develop integrations between ServiceNow, enterprise systems, APIs, and AI services.

Build supporting components such as scripts, microservices, automation logic, and integration services.

Implement integrations with AI platforms, APIs, and enterprise data sources.
Product & Platform Contribution

Actively contribute to the development and evolution of NewRocket ’s AI intellectual property and platforms, including:

NewRocket Intelligence Platform
Value Realization Dashboard
Data Intelligence Platform

Agent Packs and reusable AI solution accelerators
Responsibilities include:

identifying patterns and capabilities discovered in client deployments

contributing reusable assets and automation components

providing product feedback that improves platform capabilities

helping transform successful client implementations into repeatable platform features

Client Interaction & Technical Consulting

Participate in workshops, discovery sessions, and technical working sessions with customers.

Serve as the engineering counterpart to consulting and delivery teams.

Communicate architecture, system behavior, and technical tradeoffs clearly to stakeholders.
Systems Integration & Troubleshooting

Diagnose and resolve technical issues across AI workflows, integrations, and automation pipelines.

Ensure deployed AI solutions are secure, scalable, and production-ready.

Optimize deployed systems for performance and reliability.
Cross-Team Collaboration
Work closely with:
Business Process Consultants
Product Engineering
Data Engineers
AI / ML Engineers
AI Center of Excellence teams

Contribute to internal playbooks, reusable deployment patterns, and product evolution.
What Success Looks Like (First 6 Months)

Successfully deploy AI-powered solutions across multiple client engagements.

Deliver working AI workflows and integrations within customer ServiceNow environments.

Build trusted relationships with customer teams and internal delivery teams.

Contribute reusable components and imp