Florida-Based Helpline Counselor for Weekend Coverage

Full-Time Helpline Counselor for Weekend Coverage (Remote, Florida residents only)

Industry: Essential community services

Location: Fully remote in the state of Florida

Schedule: Full time, 40-hour permanent schedule between the hours of 9am - 9pm, encompassing both Saturday and Sunday, specific shift to be determined

Training Schedule: Monday - Friday from 9:00am - 5:00pm beginning in September 2026

Compensation: $45,000 annual salary, plus generous benefits package (see below)
Summary of Mandatory Qualifications:

- Must be a Florida resident living within the state

- Be available remotely from 9:00am to 5:00pm Monday-Friday for six (6) weeks of initial training to begin in September 2026

- Must agree to work full shifts both Saturday and Sunday as part of your regular schedule

- Have at minimum an associate's degree from an accredited university

- Have four (4) years of combined education and relevant work experience (see below)

- Ability and interest in de-escalating callers experiencing crisis

- Ability to pass a level two (2) DCF background screening and a drug test

Full Job Description

About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.

About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.

We think the ideal candidate is someone who:

- Is willing and able to learn our approach to crisis counseling through training and experience

- Has demonstrated the ability to conduct self-care

- Shows compassion, empathy, and respect to people from different cultures and backgrounds

- Prefers to work autonomously once adequately trained

- Is motivated to grow and learn in the position through training and coaching

- Is passionate about assisting others and has a background in service

- Is technologically savvy and able to take notes while talking or listening

If this describes you, please read on!
Requirements

To be considered for this position, you must:

- Be a Florida resident residing within the state

- Have a secure, quiet, and confidential workspace with reliable internet

- Be free from caregiver responsibilities during work hours

- Be able to pass a level two (2) DCF background check and drug test prior to employment

- Meet or exceed our education requirement:

- A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR

- An associate's degree plus two (2)+ years of experience in suicide/crisis intervention

- Have a minimum typing speed of 30 WPM

- Be comfortable with a phone and virtual chat-based work environment

- Be available remotely from 9:00am to 5:00pm (Eastern time) Monday-Friday for six (6) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete)

- Commit to working full shifts on Saturdays and Sundays as part of your regular schedule

Benefits

We know satisfied employees are key to a thriving business. That is why we are pleased to offer: