Florida-Based Helpline Counselor 4x10 including Weekend Overnights
Helpline Counselor 4x10 Weekends + 1 Weekday (Remote, Florida residents only)
Industry: Essential community services
Location: Fully remote in the state of Florida
Schedule: Full time, 40-hour permanent schedule of 12am - 10am Friday, Saturday, and Sundays, plus one weekday of your choosing from 9am-7pm
Training Schedule: Monday - Friday, daytime, for 9 weeks starting in September 2026
Compensation: $45,000 annual salary, plus generous benefits package (see below)
Summary of Mandatory Qualifications:
- Must be a Florida resident living within the state
- Be available remotely during the day Monday-Friday for nine (9) weeks of initial training to begin in September 2026
- Must agree to work 10 hour overnight shifts every Friday, Saturday, and Sunday as part of your regular schedule.
- Have at minimum an associate's degree from an accredited university
- Have four (4) years of combined education and relevant work experience (see below)
- Ability and interest in de-escalating callers experiencing crisis
- Ability to pass a level two (2) DCF background screening and a drug test
Full Job Description
About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.
About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.
We think the ideal candidate is someone who:
- Is willing and able to learn our approach to crisis counseling through training and experience
- Has demonstrated the ability to conduct self-care
- Shows compassion, empathy, and respect to people from different cultures and backgrounds
- Prefers to work autonomously once adequately trained
- Is motivated to grow and learn in the position through training and coaching
- Is passionate about assisting others and has a background in service
- Is technologically savvy and able to take notes while talking or listening
If this describes you, please read on!
Requirements
To be considered for this position, you must:
- Be a Florida resident residing within the state
- Have a secure, quiet, and confidential workspace with reliable internet
- Be free from caregiver responsibilities during work hours
- Be able to pass a level two (2) DCF background check and drug test prior to employment
- Meet or exceed our education requirement:
- A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
- An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
- Have a minimum typing speed of 30 WPM
- Be comfortable with a phone and virtual chat-based work environment
- Be available remotely during the day Monday-Friday for nine (9) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete)
- Commit to working full shifts on Saturdays and Sundays as part of your regular schedule
Benefits
We know satisfied employees are key to a thriving business. That is why we are pleased to offer:
- Full-time emplo