Flemish Collections Customer Advisor

Provides telephone and administrative support to the business in relation to call and document management. Performs a basic analysis of information for the correct telephone management, providing a solution to the client in line with the guidelines and values of the company.
Requirements

- Be at the forefront of the business, operating via telephone/email to support customers

- Establish positive engagement with the customers, build relationships and demonstrate fair treatment

- Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans

- Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans

- Provide guidance to customers on the availability of free money advice

- Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Knowledge and skills:

- Experience in customer service, contact center experience is desirable

- Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base

- Service oriented and problem solving mindset

- Patience and calmness in all situations

- Ability to work both independently and as a member of a team

- Desire and energy striving for excellence and quality within the business

- Native/ Proficient Flemish skills

- English Language Skills (B2 level or above)

Benefits

- 14 competitive salaries

- ·Bonus: 10%-15% on monthly gross salary

- Ticket restaurant every month: 80 €

- ·Private Medical and Accident Insurance

- Accomodation and relocation pacakage

Originally posted on Himalayas