Field Services Engineer
Job Description:
Field Services Engineer
ABOUT US
Intelligent Counting is a leader in visitor analytics and people counting solutions, delivering innovative hardware and software to diverse sectors including heritage, retail, and leisure.
WHAT YOU’LL BE DOING
We are seeking a highly skilled and motivated Field Services Engineer to join our dynamic team. This role involves delivering on-site technical support, installation, maintenance, and repair services for visitor counting systems across various client locations. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a commitment to providing exceptional customer service.
ROLE RESPONSIBILTILES
Key Responsibilities:
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Install, configure, and test hardware systems, including people counting sensors and peripherals.
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Conduct site surveys to assess requirements for safe and efficient installations.
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Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients.
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Carry out scheduled maintenance and system upgrades.
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Maintain accurate documentation of all service activities, including reports and timesheets.
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Liaise with internal teams to coordinate project timelines and resolve escalations.
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Ensure compliance with company standards and health & safety regulations during all field activities.
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Represent the company professionally, delivering timely and courteous service.
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Participate in weekend on-call rotation for remote support.
Key Skills & Experience:
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Experience in a field-based technical support or installation role and working at heights.
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Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies.
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Proficiency in Microsoft Windows environments and MS Office Suite.
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Ability to identify, troubleshoot and repair hardware issues.
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Excellent planning and organisational skills; ability to manage multiple priorities.
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Strong communication and interpersonal skills for effective client interaction.
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Problem-solving mindset with the ability to make sound decisions under pressure.
Personal Attributes:
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Self-motivated with a proactive, 'can-do' attitude.
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Highly organised and adaptable to changing priorities.
- Calm and confident under pressure.
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Strong team player with a focus on collaboration and relationship building.
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Commitment to continuous learning and professional development.
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Prepared to work out of hours as required.
Other desirable but not essential experience:
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Certifications (e.g., IPAF, CSCS, PASMA) are advantageous but not essential.
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Experience within the heritage sector and listed buildings advantageous.
COMPETENCIES, SKILLS & BEHAVIOURS
Competencies
- Agility
- Innovation
- Customer & People Focus
- Ownership & Accountability.
Skills
- Communication with Impact
- Technical Excellence
- Problem Solving & Analytical Thinking
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Organisational Understanding & Awareness.
Behaviours
- Continuous Learning
- Integrity
- Explore & Act
- Kindness & Resilience.
DEMONSTRATABLE PRE-REQUISITES
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Clean, valid driving license (essential).
WHY INTELLIGENT COUNTING?
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Be part of a dynamic and innovative global organisation.
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Competitive compensation and benefits package.
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Opportunities for career growth within our expansive portfolio.
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Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.
ADDITIONAL INFORMATION
LOCATION
- Remote
- The position is based in the UK.
SALARY
£30,000–£35,000 per annum plus company car, phone, and laptop.
BENEFITS
- 25 days annual leave
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10 days rolling sick plan, including extended illness pay
- Pension 5% EE and 5% ER
- Life Assurance 4x base salary
- Private Health Insurance
- Cashplan
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Option to join the CSI Employee Share Purchase Scheme
- Personal Travel Insurance
- Cycle to Work scheme
- Ele