Field Service Engineer-Speak Chinese and English fluently

Looking for a U.S.-based candidate available for long-term employment without sponsorship. Remote work is acceptable; occasional client travel required. Fluent in English and Chinese.
Tasks

- Provide certain support for certain issues to customer online or offline.

- Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need.

- Following RMA in CRM and record the returns to customer in on-line list.

- Service Planning for next week, need plan for more visiting to customer side for service.

- Weekly meeting to review about issues and RMA following within team and cooperation.

- One basic Monthly report about the main work.

- Need to follow the related task list of call center project by time line.

- Normal customer visiting and good communication.

- Certain feedback or analysis report.

- Keep good communication and relationship with customers for customer satisfaction.

- Make some certain training for customers about products or Ananda link.

- Service process review together to make more efficient.

- Support visiting customers for some certain other support, like supporting business.

Requirements

- Experience in assembling or repairing industrial products and equipment.

- 2+ years experiences related working experience.PCBA welding experience and skill is preferred.

- Minimum secondary level of education.

- English and Chinese as working language, with strong communication skills.

- Good knowledge of MS Office and any ERP System.

Benefits

1.Join a global leader in e-bike motor systems, as a Service Technician in France. You’ll play a key role in ensuring top-notch service, analyzing and solving technical issues, and supporting our partners.
2.good salary and benefits

Join Ananda B.V. as a Feild Service Engineer and drive innovation in eDrive solutions. Elevate your career in a dynamic environment focused on cutting-edge mobility technology.

Originally posted on Himalayas