Field Service Engineer (m/f/x) – North-East France

Joining our Measurement Service Team, you will play a key role in delivering exceptional customer support and ensuring the optimal performance of our instruments. In line with Anton Paar’s standards and procedures, your responsibilities will include :
🔧 Technical Support & Field Service

- Provide technical support to customers via phone and email

- Perform troubleshooting, maintenance, and repair activities both on-site and in the workshop

- Diagnose faulty instruments and prepare repair quotations

- Plan and carry out preventive maintenance in accordance with company standards and procedures

- Perform factory calibrations, including ISO 17025 calibrations when required

📋 Service Administration & Quality Assurance

- Record and update service activities, reports, and corrective actions within the CRM system

- Ensure service tools and instruments are available, compliant, and maintained in good working condition

- Manage spare parts inventory, including both service stock and personal stock

🤝 Collaboration & Internal Support

- Work closely with internal teams, including Applications, Product Management, Sales, Marketing, and Administration

- Identify and communicate equipment replacement or upgrade opportunities to the Sales team

- Participate in technical training programs covering Anton Paar product lines

- Provide telephone support according to the internal service schedule

- Occasionally support and provide backup for other Field Service Engineers across France

- Associate’s degree, Higher National Diploma, or equivalent qualification in Engineering, Instrumentation, or a related technical field

- Minimum of 3 years’ experience in customer support, maintenance, or repair of technical equipment

- Proven experience working directly with customers

- Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently

- Self-motivated, organized, and detail-oriented

- Excellent customer service mindset and interpersonal skills

- Fluent in English, both written and spoken, for technical documentation and internal communication

- Valid driver’s license

- Must be based within the North-East France territory

Tools Used on a Daily Basis

- SAP ERP & SAP CRM

- Lotus Notes

- Microsoft Outlook

- Join an innovative international company recognized worldwide for the excellence and quality of its products

- Become part of a dynamic and dedicated Measurement Service Team

- Benefit from continuous training and professional development on state-of-the-art analytical and measurement instruments

- Play an active role in enhancing customer satisfaction and building long-term customer relationships

- Company car

- Company-sponsored health insurance plan

Anton Paar is a global leader in high-precision measurement instruments and laboratory solutions. Through our commitment to innovation and quality, we support customers across a wide range of industries, including pharmaceuticals, chemicals, food and beverage, and many other high-tech sectors.

To strengthen our Service Team within the Measurement Division in France, we are looking for a Field Service Engineer (m/f/d) – North-East France Territory . In this role, you will play a key part in ensuring customer satisfaction by delivering high-level technical support both on-site and remotely.

Location: Based in North-East France with regular regional travel.

Originally posted on Himalayas