Field Application Engineer - Embedded
Bragi was founded in 2013 and launched the world's first Truly Wireless Earphones in 2015 (yes, a whole 12 months before the Airpods...)
Since then, we have evolved from a promising startup to a market-moving creator of innovative technology, opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands, focusing on scaling its technology after investing more than $90 million in software and AI.
Now we are a leader in the AI headphone space, known for our smart devices that integrate seamlessly into users' lives. With a focus on innovation and user experience, we are driving the evolution of wearable technology.
Field Application Engineer – Embedded, Shenzhen-based
As a Field Application Engineer, you will support our Shenzhen Sales team by acting as the technical bridge between Bragi , our partners, and customers in the Chinese market. You will help customers successfully evaluate, integrate, test, and launch our technologies, with a focus on embedded firmware integration, Bluetooth/audio behavior, connected devices, and customer-facing technical support.
This is a remote role based in Shenzhen, China
Tasks
- Support customers and partners during product evaluation, integration, development, testing, and production
- Provide technical guidance for embedded firmware/SDK integration, Bluetooth connectivity, audio features, and connected device behavior
- Reproduce, debug, document, and handle/escalate customer issues within the organization
- Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities
- Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams
- Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed
- Travel for on-site customer support when required
Requirements
- Experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Embedded Systems Engineering, or a similar customer-facing technical role
- Strong experience with embedded systems or firmware integration
- Good understanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices
- Strong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation
- Ability to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way
- Proactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently
- Fluent in Chinese and English, both spoken and written
Nice to Have
- Experience with Jieli / JLI, Qualcomm, Bluetrum, or similar chipset platforms
- Experience with hardware debugging tools, protocol analyzers, or simulation tools
- Experience with mobile app or mobile application integration
- Background in consumer electronics, audio devices, semiconductor platforms, or Shenzhen-based hardware supply chains
Benefits
- The ability to be part of actively contributing to Bragi 's next development process, being part of an R&D team in Shenzhen, China, and working with colleagues primarily based in Europe
- Exciting and challenging projects that will change how audio is consumed forever
- Work hand in hand with worldwide-known audio brands
- A chance to deliver a delightful experience to 25m+ users in the next 12 months (existing base is 10m+)
- Home-office and flexible working hours
- A flexible Learning & Development program, choose where you want to improve yourself
Originally posted on Himalayas