Experienced Community Manager (Crypto Casino & Sportsbook)

The Role We're looking for a experienced Community Manager who can take a Discord Server from 0 to 10K, who loves the challenge of creating engagement and who has experience working with off-the-rails degen communities. We're building a Crypto Casino that isn't afraid to push boundaries and try new things. Our product is going to push boundaries and is all in-house devved and we'd love someone who can create a unit of top-tier moderators and keep our Discord server busy, active and hilarious. What Success Looks Like (First 30 Days) - Existing server set up reviewed and improved to make it fit for purpose. - Discord feels alive. People are posting weird stuff. Funny stuff. Complaints are handled immediately, and mods are replying quickly and in the brand ToV. - Mods/SOPs in place; spam/scam incidents reduced with fast response. - Weekly events running smoothly (AMAs, tournaments, giveaways, quests). - Weekly Community reports sent in to management What You’ll Do Community Growth & Engagement - Run daily community engagement across Telegram + Discord with Discord the number 1 focus (TG is for announcements) - Create and execute weekly content/event plans: prompts, polls, AMAs, giveaways, quests, leaderboards. - Build community culture: tone of voice, memes, rituals, community “moments,” and retention loops. - Identify power users, VIPs, and advocates; create programs that reward loyalty and contribution. Moderation & Safety - Maintain a clean environment: remove spam/scams, enforce rules, manage bans/mutes/warnings. - Set up and manage moderation workflows, escalation paths, and incident response (raids, phishing attempts, impersonators). - Recruit, train, and manage volunteer mods (where applicable) with clear shifts and activity reports. Comms & Coordination - Post and coordinate announcements: product updates, promotions, tournament schedules, results, and updates. - Liaise with Support/Risk/Payments teams to resolve user issues quickly and escalate serious cases. - Collect structured feedback from users and report it back to Product/Growth (bugs, feature requests, friction points). Community Ops & Reporting - Maintain calendars, pinned posts, FAQs, onboarding messages, bot automations, and channel structure. - Track and report community KPIs: active users, message volume, sentiment, retention, event participation, support deflection. Requirements - 2+ years experience managing communities on Telegram and/or Discord (crypto, iGaming, fintech, gaming, or similar). - Strong written communication and the ability to match brand tone across platforms. - Comfortable moderating high-traffic chats and handling conflict calmly. - Organised and reliable: can run calendars, workflows, and repeatable weekly plans. - Familiarity with bots, roles, and community tooling (e.g., MEE6, Dyno, Collab.Land, etc.). - Experience in crypto casinos / sportsbooks / iGaming. - Experience working with KOLs/influencers and coordinating community-driven campaigns. - Basic analytics skills (dashboards, KPI reporting, sentiment tracking). - Event/community growth experience (quests, referral programs, tournaments). KPIs You’ll Own - Daily active community members (TG/Discord) - Engagement rate (messages per active user, participation in events) - Community growth (new members, retention) - Sentiment and issue resolution speed - Spam/scam reduction and response time Benefits What We Offer - Competitive salary + performance bonus - Fast-paced team and high ownership - Remote-friendly environment - Room to grow into Community Lead / Head of Community