Estonian Speaking Solutions Consultant

Role Overview

Mercier Consultancy Group is seeking a motivated and customer-focused Estonian Speaking Solutions Consultant to join a dynamic Customer Support Services team in Sofia, Bulgaria. The role involves providing professional, accurate, and timely support to Estonian-speaking customers across multiple communication channels. The ideal candidate will have native or fluent proficiency in Estonian, a good command of English, and previous experience in customer support or a related field.
What You Will Do

Serve as the primary point of contact for Estonian-speaking customers, diagnose and resolve customer queries, maintain detailed records of customer interactions, and collaborate with cross-functional teams to ensure seamless customer journey resolution.
Why It Might Be a Fit

This role offers a competitive monthly salary, fully paid training, comprehensive health insurance, and a fully paid relocation package. The company also offers a multicultural work environment, ongoing career development support, and a team culture built on respect, inclusion, and ambition.
Requirements

- Native or fluent proficiency in Estonian (both spoken and written)

- Valid EU passport

- Good command of English (spoken and written)

- Previous experience in customer support, customer service, or client-facing role

- Strong interpersonal and communication skills

- Ability to work effectively in a structured, target-driven environment

Benefits

- Competitive monthly salary

- Fully paid training

- Comprehensive health insurance

- Fully paid relocation package

- Monthly performance bonus

- €1,500 one-time signing bonus

- Ongoing career development support

- Multicultural work environment

- Team culture built on respect, inclusion, and ambition

Originally posted on Himalayas