Enterprise Account Manager
The Opportunity
Join Sitetracker as an Enterprise Account Manager and play a pivotal role in expanding some of our most strategic customer relationships. You'll be responsible for driving revenue growth within existing enterprise accounts, increasing Net Revenue Retention (NRR), and ensuring customers continue to realize meaningful business value from their investment in Sitetracker .
This is far more than a traditional account management role. You'll navigate highly matrixed global organizations, build trusted relationships with executive stakeholders, and uncover expansion opportunities across multiple business units. The strongest performers thrive in complexity. They confidently multi-thread enterprise accounts, influence C-suite decision makers, and consistently identify opportunities others overlook.
If you're energized by owning high-value enterprise relationships, leading cross-functional deal teams, and directly shaping Sitetracker 's enterprise growth strategy, this role offers the visibility, autonomy, and impact to define the next stage of your career.
What You'll Do
As the Enterprise Account Manager, you'll own a portfolio of enterprise customers, partnering with them to identify expansion opportunities that increase customer value while driving sustainable revenue growth. You'll build and execute long-term account strategies, develop comprehensive account maps across complex organizations, and cultivate executive relationships that position Sitetracker as a trusted strategic partner rather than simply a software vendor.
You'll lead sophisticated commercial conversations throughout the customer lifecycle, managing enterprise expansion opportunities from discovery through negotiation, procurement, legal review, and contract execution. Working closely with Customer Success, you'll ensure customers achieve meaningful product adoption and measurable business outcomes, creating the foundation for continued growth and long-term partnerships.
Success in this role depends on your ability to orchestrate cross-functional teams across Customer Success, Solutions Engineering, Product, Professional Services, and Leadership. You'll bring together the right internal stakeholders to solve customer challenges, remove roadblocks, and deliver exceptional customer experiences while maintaining accurate forecasting and helping leadership confidently predict revenue performance. Through strategic planning, disciplined execution, and executive-level communication, you'll help expand Sitetracker 's footprint within some of the world's largest enterprise organizations.
The Skills You'll Have
Strategic Account Mapping & Executive Presence
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Build and manage a high-value enterprise book of business exceeding $1M in ARR while driving long-term customer growth.
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Transform vendor relationships into strategic, multi-threaded enterprise partnerships across complex buying committees.
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Develop executive relationships with economic buyers, champions, and key stakeholders throughout enterprise organizations.
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Build and execute comprehensive global account plans for Fortune 500 or similarly complex enterprise customers.
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Serve as a trusted advisor by understanding customer business strategies and aligning long-term commercial value with organizational priorities.
Complex Commercial Negotiation & Value Selling
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Consistently achieve or exceed expansion, cross-sell, and account growth targets.
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Navigate enterprise legal, procurement, security, and compliance processes for complex $100K+ ACV expansion opportunities.
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Structure value-based commercial conversations that connect business outcomes to customer investment.
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Design innovative multi-year or consumption-based commercial agreements that maximize long-term customer value.
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Transform flat or at-risk renewal opportunities into significant enterprise expansion wins through strategic negotiation.
Enterprise-Grade Communication & Presentation
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Commun