English Speaking Customer service Rep.

Category: Retail

Location:

Job Title

Customer Service Representative

Responsibilities

- Respond to customer messages on Instagram, Whatnot, email, and other platforms

- Provide excellent customer service and maintain a positive customer experience

- Assist customers with:
- Shipping updates

- Order questions

- Missing packages

- Product inquiries

- Repack information

- Resolve customer concerns quickly and professionally

- Track orders and organize customer information

- Keep detailed records of customer interactions and issues

- Communicate updates clearly with the VividSportsVault team

- Follow up with customers regarding orders, inquiries, and support requests

- Handle inbound customer inquiries and occasional outbound follow-ups

- Maintain professionalism and a friendly attitude in all customer interactions

- Manage and maintain basic social media presence (Instagram, Whatnot, etc.), including responding to comments/messages and helping keep pages active and customer-focused

Requirements
Requirements

- Strong written and verbal English communication skills with a clear American accent

- Previous customer service experience preferred

- Friendly, professional, and customer-focused attitude

- Strong communication and problem-solving skills

- Ability to multitask and manage multiple conversations at once

- Comfortable using Instagram, Whatnot, email platforms, and online systems

- Strong organizational skills and attention to detail

- Ability to work independently and respond in a timely manner

- Social media experience (Instagram, Facebook, Etc.)

- Experience with e-commerce or online customer support is a plus

- Reliable, motivated, and team-oriented

Details
Originally posted on Himalayas