Engineer

The vision of Clinical Health Network for Transformation (CHN) is to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between Planned Parenthood affiliates across the United States.

CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health equity in our organization.
Reporting directly to the Engineering Director, this position will participate in technical workgroups and function as a technical expert. The individual in this role will assist in resolving complex and high-risk issues. This role supports the research, analysis, design, creation, and implementation of infrastructure systems to meet current and future user requirements. This role includes working with service, integrator, and cloud service providers to modify and maintain existing systems to address changes in business processes. The network engineer will carry out tasks to ensure service providers and integrators achieve contracted service delivery outcomes. They will also be responsible formaintaining efficient and optimal networks, including local area networks (LANs), wide area networks (WANs), the internet, intranets, and other data communications systems.

The Engineer is expected to use approved Artificial Intelligence (AI)-enabled tools and automation practices to support modern IT operations. This includes using AI responsibly to assist with troubleshooting, incident analysis, log review, documentation, root cause analysis, knowledge base development, service improvement, and operational decision support while following CHN security, privacy, compliance, and data-handling requirements.
Essential Functions

- Plans, directs, maintains, and coordinates network installation, maintenance, and operations.

- Work and build trust across cultural differences.

- Develops and adheres to network security and compliance efforts.

- Acts as an escalation point to which technical issues can be escalated to troubleshoot and solve problems occurring within the group and the service.

- Develops, posts, and reports on the health of the service (KPIs) and focuses on continuous

- improvement for the service area.

- Works with other affiliates and external customers to provide network services and support.

- Creates and maintains the network service standards and maintenance protocols.

- Ensures projects and activities are delivered on schedule and adhere to established standards.

- Participates in establishing rates and budget; identifies cost savings and reduces expenditures

- Works with vendors and staff to develop procurement activities in support of technical initiatives and ensures vendors meet contractual requirements

- Assists with the development of RFPs, RFQs, and RFIs.

- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.

- Participating in professional societies.

- Contributes to team effort by accomplishing related results as needed.

- Uses approved AI-enabled tools to assist with infrastructure troubleshooting, incident triage, alert analysis, log review, root cause analysis, documentation, and service improvement

- Applies AI-assisted analysis to help accelerate problem identification and resolution while validating findings against source systems, monitoring tools, logs, vendor documentation, and CHN standards

- Identifies opportunities to use AI, automation, APIs, scripting, and workflow tools to improve operational efficiency, service delivery, documentation, reporting, and recurring support processes

- Supports responsible AI usage by following CHN security, privacy, compliance, confidentiality, and data-handling requirements

- Partners with Information Security, Servi