Educational Support Specialist (Academic Success Coordinator)

This job is fully Remote! Clear and excellent English communication skills required. A recorded self-interview is required to apply for this role, apply only if you are willing to accomplish the self-interview.
Responsibilities

- The Educational Support Specialist is integral to the success of Tutor Me Education by coordinating instructors, tracking student progress, and providing quality customer service

- Actively support Tutor Me Education Regional Operations

- Provide outstanding academic services to students and their families

- Operate seamlessly in a virtual operating environment

- Maintain Tutor Me Education operating standards including people, financial, and academic standards

- Ensure delivery of programs and initiatives for our students and school district partners

- Meet operational excellence standards

- Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers

- Manage class schedules to effectively staff sessions and meet company efficiency and usage targets

- Manage virtual tutoring sessions

- Monitor all students’ academic progress

- Help ensure flawless execution of programs and initiatives

- Manage your own time in compliance with company and regulatory requirements

- Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments

- Other responsibilities – as required by the business

- Relish building relationships with students and their families

- Dedicated to meeting the expectations and requirements of internal and external customers

- Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Requirements
Qualifications

- Time management, planning, and prioritization

- Ability to organize and manage multiple responsibilities successfully

- Exhibits professional and approachable demeanor

- Ability to prioritize and focus on key objectives, which may change from month to month

- Effective communications both in virtual environments

- Proficient in using all communication media including in person, phone, and video

- Ability to build engagement and trust in virtual relationships, whether with customers or with team members

- Works Well With Others

- Learning agility – able to adapt to changes in work environment by changing behaviors as required

- Able to acquire new skills as required

- Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)

- Ability to manage remote teachers

- Ability to work independently

- High tolerance for ambiguity

- Bachelor’s Degree required

- 2-3 years progressive career growth

- Experience working in a virtual operations and team environment

- Bilingual in English and Spanish beneficial

- Proficient in Microsoft Office and Google applications

Benefits
Fully Remote!
PTO
Etc.

Originally posted on Himalayas