Education & Enablement Associate, Enrollment

OUR MISSION Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we have a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. WHAT YOU’LL DO As a Training Associate, you'll be the senior trainer on the Enrollment Education & Enablement team, working closely with the E&E Team Lead to shape how our Enrollment Specialists learn, grow, and succeed. You'll design and deliver the training programs that turn new hires into confident, high-performing team members – and you'll keep building on that foundation through ongoing coaching, live facilitation, and continuous improvement of our enrollment skills and processes. This is a role for someone who loves building things that work: you'll create curricula, e-learning modules, and job aids from the ground up. Then, you’ll bring them to life by leading live training sessions and providing coaching and support to both new hires and training coordinators. If you're energized by seeing your work directly translate into stronger team performance and better outcomes for the patients we serve, this role is built for you. New Hire Onboarding, Assessment, and Nesting Manage comprehensive Enrollment Specialist onboarding program for new hires, which includes Thyme Care onboarding and job-specific training on enrollment workflows and operations. Lead live, virtual training sessions for new hires throughout onboarding and ramp-up. Develop clear, engaging training materials for both virtual and live training. Build effective knowledge checks, assignments, and evaluations to assess new hire knowledge and retention throughout onboarding and to determine graduation readiness and provide targeted coaching to close skill gaps before full ramp. Ongoing Education and ES Learning & Development Partner with E&E Team Lead to design, build, and continually evolve an ongoing education program that sharpens Enrollment Specialists' performance and skills over time, including live training for continuing education and professional development. Informally coach and support training coordinators, helping them grow their own facilitation and coaching skills. Enrollment Handbook and Job Aids Own and maintain the Enrollment Handbook and Learning Management System (LMS), keeping content accurate, current, and easy to access. Create e-learning modules, presentations, SOPs, and job aids that support day-to-day enrollment work. Work with subject matter experts to keep training content accurate as products, workflows, and processes evolve. Support process documentation and knowledge base updates so the team has reliable resources at their fingertips. Cross-functional Partnership Partner with Enrollment quality team and Enrollment Specialist Team Leads and Managers to identify trends and training needs across the Enrollme