E-commerce & Customer Support Coordinator || Work from Home || up to 55k
Category: Other
Location: Pasig Central Post Office National Capital Region Philippines
Empower Your Careerwith OutForce BPO Philippines
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About the Team You’llJoin
A global technology and outsourcing solutions provider that partners with businesses to deliver tailored digital, operational, and staffing support. The company specializes in building scalable solutions through a combination of technology, web development, and skilled global talent to help organizations improve efficiency and drive growth.
Job Overview:
Employment type:Full-time
Work setup: Work from home
Salary: PHP 35,000.00- PHP 55,000.00
We are recruiting anE-commerce Customer Support & Operations Specialist to join the team of afast-growing London-based fashion and e-commerce brand. The brand has a globalcustomer base — UK, US, Middle East, Europe — and customers contact them acrossemail, live chat, WhatsApp, and social media every day.
You will be the voicethat customers experience when they reach out. You will also support theoperational side of the e-commerce business — keeping the website accurate,processing returns, and supporting the analytics that help the brand understandhow it is doing. The role suits someone who is genuinely good with people inwriting, who likes finding answers, and who is not afraid of spreadsheets anddata.
You will workdirectly with the brand’s London team as an extension of their e-commercefunction. They will set the priorities and standards; we provide the structure,support, and an environment that lets you do your best work.
You will work withindustry-standard e-commerce platforms including Gorgias, Shopify, and others.We are a Gorgias-certified partner and provide comprehensive platform trainingas part of onboarding — we hire on aptitude and communication skills, not on priorplatform-specific experience.
What we offer:
- Competitive compensation package aligned with your skills and experience
- Comprehensive HMO coverage, including a free dependent on Day 1
- Employee referral program with rewarding incentives
- 20 days of annual leave, giving you flexibility to manage your time
- Engaging team activities and events to keep work enjoyable
- Build strong, high-impact connections with key stakeholders across the business
- Take part in client engagement initiatives to elevate your professional experience
What We’re LookingFor:
- 2+ years’ experience in logistics, freight operations, supply chain coordination, wholesale operations, or e-commerce operations
- A track record of working with international clients — US, UK, Australian, or European businesses preferred
- Strong familiarity with at least one ERP, inventory management, or warehouse management platform — examples include but are not limited to NetSuite, SAP, Odoo, Cin7, ShipStation, Zoho Inventory, or similar. You do not need to have used the exact systems the brand uses; you need to demonstrate you learn sys