Dynamics 365 Functional Analyst

Role: Microsoft Dynamics 365 Functional Analyst Location: South Wales, UK Salary: £46,000 per annum + annual bonus Details We are looking for an experienced Dynamics 365 CRM professional to help shape, develop and optimise a large-scale global D365 environment. This role requires proven, hands-on D365 CRM experience configuration, workflows, automations and functional ownership are at the core of the work. Youll join a global organisation operating across 12 business units, supporting 650+ users, and running the latest release of Dynamics 365 CRM. The work is 80% configuration and enhancement and 20% escalated support, as frontline queries are handled by the service desk. This is a fully remote role with approximately four planned trips per year. The organisation welcomes applicants from all backgrounds and is committed to inclusive, fair hiring. Job Responsibilities - Configure Dynamics 365 CRM entities, forms, dashboards, business rules, workflows and automations. - Translate business requirements into scalable, well-structured CRM solutions. - Manage user access, permissions and data structures including master data and product/contract configuration. - Investigate and resolve escalated CRM issues including integrations and data integrity concerns. - Work with developers, vendors and third parties on technical enhancements and improvements. - Reduce manual tasks through automation, integrations and smart CRM design. - Deliver training sessions and create user documentation to support adoption. - Act as a key point of contact for CRM queries, improvements and guidance. - Monitor system health, data quality, performance and adoption analytics. - Test, document and deploy CRM changes using structured release processes. - Support integrations including Experlogix SmartFlows, ClickDimensions and external web forms. - Develop prompts, templates and use cases as part of the global Copilot rollout. - Contribute to wider CRM and data initiatives to streamline and standardise processes across the group. Technology Environment - Microsoft Dynamics 365 CRM (latest release) - Experlogix SmartFlows (automation & document generation) - ClickDimensions (marketing automation) - External web form integrations with D365 - Power Platform including Power Automate - Three data centres across the US, Europe and Southeast Asia Essential Experience - Hands-on experience with Microsoft Dynamics 365 CRM (mandatory) - Configuration, customisation and workflow/automation design - Experience in 2nd line support or as an advanced CRM super user - Understanding of master data structures - Understanding of change management and structured release processes - Experience with data transfer tools - Strong analytical and problem-solving skills Nice to Have - C# or JavaScript - SQL or SSRS - Microsoft Copilot - Experience with CRM-related integrations Why Join? - Work on a large-scale Dynamics 365 ecosystem across 12 business units and 650+ users. - Lead and influence the global Copilot rollout. - Focus on configuration and meaningful improvements not endless support tickets. - Fully remote with genuine flexibility. - Partner with teams across different regions, cultures and operating models. - Stable, secure environment with a long-term focus on continuous enhancement. - Organisation invested in automation, integration and smarter working. Salary & Benefits - £46,000 per annum - Bonus up to 15% - 24 days holiday + bank holidays - Pension: 5% employer / 4% employee - Life assurance (4x salary) - Cycle to work scheme - Retailer discount platform - Employee Assistance Programme - Annual pay review - Fully remote working with occasional planned travel How to Apply For immediate consideration, please send your CV today. If youd like a confidential conversation before applying, feel free to get in touch. Originally posted on Himalayas