Dispatch Manager

Job Title: Dispatch Manager Employment terms: Full Time – Exempt Reports to: Director of Supply Chain Role & Responsibilities: • The Dispatch Manager is a key operational leadership role responsible for coordinating with Sales Reps, the Director of Supply Chain, Customer Success Leads, the Chief Marketing Officer, Fulfillment, and Drivers to facilitate and oversee the completion of all tasks needed to deliver orders for in-house brands and to support other delivery needs of the company. The Dispatch Manager owns the end-to-end delivery process — from route planning and staging through dispatch, transit, and confirmed delivery — and is accountable for ensuring orders are delivered accurately, on time, and at the lowest reasonable cost. The role is also responsible for maintaining accurate and congruent records across internal systems, driving continuous process improvement, managing risk, and ensuring that DOT, DCC, and all regulatory requirements are followed within the Distribution area and distribution vehicles while off premises. The successful candidate must have strong organizational and communication skills, a proactive and detail-oriented approach, sound cost judgment, and the ability to lead and develop a team of drivers. Primary Duties (including, but not limited to): • Coordinating with Stakeholders: Collaborate with the Director of Supply Chain, Sales Reps, Customer Success Leads, the Chief Marketing Officer, Fulfillment, and Drivers to schedule daily deliveries and pickups that meet sales demand while minimizing distribution cost and overtime. • KPI Establishment and Monitoring: Work with the Director of Supply Chain to establish daily/weekly/monthly/quarterly/annual dispatch KPIs (e.g., on-time delivery rate, cost per delivery, stops per route, and route efficiency). Continually monitor performance against these KPIs and report progress frequently. • Route Planning and Optimization: Utilize Samsara and ClickUp to build, finalize, and manage all driver routes in advance of dispatch. Align routes to defined service areas, sequence stops to minimize drive time and cost, and time the first stop at or near each location’s open. Routes are to be built and finalized before dispatch, not after. • Dispatch Data Reporting and Analysis: Monitor, maintain, and report all dispatch data generated within distribution during daily operation. Work with Sales Reps and the Director of Supply Chain on any observed data errors, outliers, or shifts in trends to preempt potential issues, and ensure dispatch and delivery times recorded in internal systems reflect actual, expected times. • System Integrity (Samsara & ClickUp): Maintain accurate, congruent, and current records across Samsara and ClickUp at all times, ensuring vehicle assignments, task statuses, delivery dates, and route information reflect real-world operations. • Stakeholder Communication and Follow-Up: Maintain constant, proactive communication with internal and external stakeholders including retail locations, sales reps, customers, and internal teams. Provide accurate ETAs, complete any required pre-arrival confirmation calls, follow up promptly on scheduling changes and confirmed dates, and ensure all relevant parties remain included in communication threads — re-adding anyone who drops off so no one is lost in the chain. • Order and Manifest Management: Track orders accurately from placement through confirmed delivery. Ensure manifests are current and correct, order statuses are updated appropriately, and any delays or discrepancies are promptly investigated, corrected, and communicated to the relevant sales rep. • Load Verification and Delivery Assurance: Verify that every item scheduled for delivery is correctly staged and loaded prior to dispatch. Use consolidated delivery lists to confirm completeness against what is loaded, taking ownership of ensuring all items requiring delivery are in fact delivered. • Vehicle and Fleet Management: Monitor, main