Director, Strategic Accounts, Health Systems

OUR MISSION We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. ABOUT THE ROLE Thyme Care's health system partnership footprint is growing quickly across new markets. We're hiring an implementation and account management leader to own the full lifecycle of our partnered health system: onboarding new accounts, integrating our care model with their clinical and operational teams, and building the durable operational relationships that make these partnerships perform. This role is the connective tissue between our health system partners and Thyme Care's internal clinical, product, and analytics teams. You'll be the day-to-day owner our partners rely on, and the internal advocate who ensures we deliver on what we've promised. This is a highly visible opportunity to help shape a growing health system partnership portfolio from the ground up. You’ll work closely with growth leadership and partner executives while building the implementation and account management playbook that will support the team as it scales. It’s an ideal role for someone who wants meaningful ownership, enjoys creating structure from ambiguity, and is excited to help define a new model for oncology care. WHAT YOU’LL DO - Own new partner implementation — Lead onboarding for newly signed health system partnerships end to end: kickoff, stakeholder mapping, workflow design, data and reporting setup, care team introductions, and go-live. - Operationalize our collaboration model — Run working sessions with partner clinical and operational leaders to define delegation levels and responsibilities across care navigation functions, and translate those decisions into documented workflows both teams follow. - Manage ongoing account health — Serve as the primary point of contact for live partnerships. Run recurring operating reviews, track enrollment and engagement performance, surface issues early, and drive resolution across Thyme Care and partner teams. - Build multi-level relationships — Develop trusted relationships across partner organizations, from service line administrators and nurse navigators to pharmacy, population health, and executive sponsors. - Drive performance and expansion — Use enrollment, engagement, and outcomes data to identify improvement opportunities, then partner internally and externally to act on them. Identify and tee up opportunities to expand the partnership into new populations, programs, or markets. - Inform product and service expansion — Bring structured partner feedback back to product, clinical, and growth teams to sharpen our model and our pitch. - Support the full partnership lifecycle — Flex into pre-signature work alongside the growth lead: deal models, market analysis, and