Director, Rimini Product and Services
About Rimini Street, Inc .
Rimini Street, Inc . (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a Director, Rimini Products & Services . This role reports to the GVP of Rimini Security & Technology Solutions (STS) and is eligible for remote work from a home office located in Australia.
Position Summary
The Director, Rimini Products & Services is a senior leadership role responsible for organizational planning, resource management, financial planning, compliance, program management, and operational execution across the global Product Services organization. This role is part of the global customer support leadership team and is accountable for delivering structured, repeatable implementation, managed services, support, and related services for Rimini Street security, interoperability, monitoring, and other product offerings.
Product Services applies disciplined project management and delivery practices to support client implementations, managed services, and ongoing product support for both internally developed and commercial products. The Director will lead global project and delivery teams, develop team capabilities, drive operational efficiency, manage client relationships, and maintain high levels of client satisfaction, service quality, and delivery performance.
This role also requires strong client-facing leadership during complex or high-pressure situations, including security-related escalations and active client incidents. The Director will work directly with client stakeholders, including security teams, SOC teams, and C-level executives, to support clear communication, coordinated response, and effective issue resolution. The ideal candidate must be decisive, trusted, calm under pressure, and able to operate effectively in a demanding global client-service environment.
The Director will serve as an internal and external advocate for Product Services, partnering with Support, Service Development, Sales, Marketing, vendors, and consulting organizations to strengthen Rimini Street’s market position. This includes identifying opportunities to use AI, automation, and vendor partnerships to improve implementation support services, enhance service delivery efficiency, and deliver measurable value to clients.
Essential Duties & Responsibilities
- Provide overall leadership for multiple global Product Services delivery teams, with engineers and delivery resources distributed across North America, EMEA, Latin America, and Asia Pacific.
- Build, grow, and develop a strong, cohesive Product Services organization, including monitoring skill requirements, supporting sourcing and hiring, leveraging industry relationships to attract top talent, and developing team capabilities.
- Develop internal and external relationships that increase visibility, credibility, and adoption of the Rimini Street Products & Services organization.
- Drive operational metrics, processes, and governance to ensure the organization delivers high-quality services, operates efficiently, and s