Director, Quality Assurance
Company: EverCommerce Solutions Inc.
Worksite Address: 3601 Walnut Street, Suite 400, Denver, CO 80205. This is a fully remote position. Work from home benefit provided. Worksites are unanticipated.
Job Title: Director, Quality Assurance
Salary: $217,150.00/year
Job Duties:
- Develop and execute the overall QA vision, strategy, and roadmap in alignment with product and engineering goals.
- Build, scale, and lead a global QA team, including onshore and offshore members.
- Establish KPIs, metrics, and reporting processes to measure software quality and team effectiveness.
- Design and oversee robust automated testing frameworks including UI, API, performance, and regression.
- Ensure comprehensive performance/load testing strategies are in place for high-volume SaaS environments.
- Oversee and improve CI/CD pipelines for continuous deployment.
- Leverage AWS, Azure/OCI or GCP services to scale testing infrastructure.
- Evaluate and integrate AI-driven QA tools to enhance testing accuracy, coverage, and speed.
- Stay up to date on the latest testing tools, frameworks, and trends—introduce best-of-breed technologies.
- Work closely with Product Management, Engineering, Compliance, and Customer Support to ensure test coverage and release readiness.
- Collaborate with Regulatory and Security teams to meet HIPAA, HITRUST, and other compliance requirements.
- Champion quality and operational excellence by promoting test-first and shift-left approaches.
- Continuously improve QA practices, tools, and team performance.
- Use SaaS platforms in regulated industries including healthcare and life sciences to validate software quality, ensure regulatory compliance, and maintain audit-ready documentation.
- Perform frameworks and load testing of cloud-based applications.
- Apply knowledge in healthcare domains to ensure software meets industry-specific quality standards, patient safety requirements, and clinical workflow needs.
- Manage distributed/offshore QA teams.
- Perform automated functional, regression, integration, and end-to-end testing using modern test automation tools including Selenium, Cypress, Playwright, and TestNG.
- Use CI/CD tools and cloud platforms including Jenkins, GitHub Actions, AWS, Azure/OCI and GCP to implement continuous testing pipelines, automate deployment validation, and ensure release quality.
- Use AI-enhanced testing tools including Testim, Functionize, and Mabl.
- Ensure compliance with healthcare standards including HIPAA and HITECH/HITRUST 2.
- Use Kubernetes, Docker, container and networking expertise to accelerate test automation, improve test coverage, and reduce manual testing effort .
- Test and develop terraform infrastructure scripts.
- This is a fully remote position. Work from home benefit provided. Worksites are unanticipated.
- Domestic travel is required once per quarter for up to 3 to 4 days per trip.
Primary Requirements:
Education: Master's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.
Experience: At least five (5) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation.
Alternative Requirements:
Education: Bachelor's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.
Experience: At least seven (7) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation.
Special Requirements : Five (5) years of experience in a leadership role.
Demonstrable knowledge and prior experience in:
- SaaS platforms in healthcare, life sciences, or similarly regulated industries;
- Performing frameworks and load testing of cloud-based