Director, Project Management Office (PMO)

Job Title: Director, Project Management Office (PMO)
Location: Remote
Reports to: CIO

About Us
Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Zentro serves over 100,000 subscribers across key markets including Chicago, Los Angeles, Atlanta, and Detroit.

We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction.

Role Overview
Zentro is seeking a Director of PMO to lead and formalize enterprise-wide project execution across a rapidly evolving, acquisition-driven organization. This role will own the structure, governance, and delivery of cross-functional initiatives spanning technology, operations, finance, and customer experience.

The Director of PMO will be accountable for driving operational project discipline and well as periodic acquisition integrations , ensuring alignment across departments and translating strategic priorities into executable, measurable outcomes. This is a highly visible role requiring strong operational rigor, stakeholder management, budget ownership and the ability to bring order to ambiguity in a fast-paced environment. Why This Role Matters
Zentro is in a rapid stage of growth, driven by organic sales expansion in a growing number of cities in the U.S. and acquisitions. Success in this role will directly impact the company’s ability to integrate new businesses, scale efficiently, and execute on strategic priorities without losing momentum in day-to-day operations.

This role is foundational to building a more disciplined, scalable, and aligned organization.

Essential Duties and Responsibilities: PMO Leadership & Governance

- Establish and lead a centralized PMO function, including frameworks, tools, and standards for project intake, prioritization, execution, and reporting.

- Define and enforce project governance, including stage gates, documentation standards, risk management, and escalation protocols.

- Build and maintain a portfolio view of all active initiatives, aligned to executive priorities and resource capacity.

Cross-Functional Project Execution (BAU)

- Drive execution of internal, interdepartmental projects across IT, Network Operations, Customer Experience, Sales, Finance, and HR.

- Partner with department leaders to define project scope, timelines, dependencies, and success metrics.

- Identify and resolve cross-functional bottlenecks, ensuring accountability and forward momentum.

- Standardize how “everyday” projects are defined, tracked, and delivered across the organization.Develop and manage integrated program plans and timelines

- Track progress, identify risks, and drive issue resolution

Acquisition Integration & Strategic Initiatives

- Lead project management for acquisitions, including integration planning and execution across systems, people, and processes.

- Coordinate integration workstreams (e.g., systems consolidation, network integration, payroll/HRIS alignment, customer migration, vendor rationalization).

- Ensure tight coordination between technical and operational teams during integration phases.

Manages vendor relationships as needed to support program objectives, coordinate deliverables, and resolve issues. Tools, Process & Continuous Improvement

- Evaluate and implement PM tools and systems to support visibility, collaboration, and reporting.

- Continuously refine PMO processes to improve efficiency, scalability, and transparency.

- Drive a culture of disciplined execution without introducing unnecessary bureaucracy.

Team Leadership

- Work with our Operations team to help develop our internal project managers and cons