Director, Patient Experience Data & Analytics

About Us

We are Emerus , the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus ' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview

The Director, PX Data & Analytics is an analytical and technical expert responsible for transforming patient experience (PX) data into actionable insights that drive performance across markets and hospitals. This role oversees the full lifecycle of data—including collection, administration, validation, advanced analysis, and reporting—while ensuring the integrity, scalability, and reliability of data systems. The Director enables data-driven decision-making through analytics at scale and ensures full compliance with CMS HCAHPS regulatory requirements and reporting.

This leader manages the enterprise PX survey data ecosystem, including survey platforms, databases, workflows, and reporting pipelines, while ensuring precision in timely regulatory submissions, audit readiness, and cross-system reporting. In close partnership with IT, Clinical Informatics, ETL teams, Revenue Cycle, and survey vendor, the Director leads survey data integration, safeguards data integrity, and drives survey impact root-cause analyses. The role also designs and maintains technical standards, documentation, and compliant data transmission processes to deliver timely, accurate insights that enhance experience of care outcomes.
Essential Job Functions
Data

- Direct regulatory patient experience data and survey operations, including vendor coordination, survey governance, data validation, CMS HCAHPS readiness, and compliance with CMS survey reporting requirements.

- Lead production and validation of daily, weekly, monthly, and quarterly survey data submissions for performance and CMS HCAHPS reporting, ensuring consistent and successful delivery of data.

- Design and implement technical tracking systems for submission status, error logs, deadlines, and CMS feedback to ensure timely, compliant survey data transmissions. Partner with the survey vendor to streamline and automate workflows, improving efficiency and reducing CMS HCAHPS program risk.

- Partner with IT, Data Engineering, Clinical Informatics, and ETL teams to standardize technical survey data architecture, workflows, and data feeds, ensuring strong configuration management, error remediation, and enterprise data integrity. Serve as an SME on coding changes, EHR and registration workflows, and systems impacting survey data.

- Manage CMS-required and vendor-required audits, including validation of missing discharge dates, delayed submissions, reporting failures, eligibility discrepancies, and compliance correction. Ensure alignment with CMS HCAHPS and vendor specifications and requirements. Partner with corporate departments to remediate for successful and accurate reporting.

- Support configuration and implementation of new survey programs for new hospital openings, partnering with corporate departments such as EPMO, Marketing, etc., and coordinating with survey vendor for testing and certifying data file formats and SFTP.

- Develop and maintai