Director of Integrated Clinical Service Operations
Accompany Health is on a mission to give patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice.
We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.
To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.
While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.
About the role:
The Director of Integrated Clinical Service Operations is a key leadership role within our Clinical Service Operations team, reporting directly to the Chief Medical Officer. In partnership with the Executive Medical Director, Integrated Clinical Services, you will deploy, manage, and continuously optimize our Behavioral Health, Pharmacy and Nursing service lines. Your success will be directly measured by clear financial and clinical drivers: improving operational efficiency to support the reduction of overall cost of service, lowering total medical expense, ensuring highly accurate clinical documentation, improving HEDIS quality metrics, and maximizing patient engagement and retention.
Responsibilities will include:
Operational Excellence & Value-Based Performance
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Operating Model Execution: Execute and manage the day-to-day service line operating model, including: overseeing schedule and capacity planning to ensure workforce productivity and load balancing, optimizing capacity utilization, and managing supply-demand
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Drive Population Health Metrics: Apply data analytics to perform root cause analysis, develop strategy, and execute interventions to hit key performance indicators (KPIs) and SLAs tied to HEDIS quality metrics, and total cost of care reduction, risk adjustment, and productivity
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Data & Dashboard Management: Partner with product, engineering, and data science teams to establish a performance management cadence, building and maintaining comprehensive dashboards to track service line KPIs / SLAs
Financial Accountability & Strategic Growth
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Optimize Unit Economics: Assist in managing the integrated clinical services budget, driving down the unit cost per engaged member by monitoring and improving the day-to-day operational efficiency of integrated clinical service teams
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Scale and Expand: Translate organizational growth plans into robust staffing models, implementation plans, and operational readiness protocols for new payer partners, provider networks, and markets
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National Contracting & Reporting: Support executive presentation readiness and detailed performance reporting for health insurance contracts, contributing to the organization’s growing national footprint
Clinical Innovation & Care Model Excellence
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Design & Optimize Care Models: partner closely with clinical leadership to operationalize and implement cohesive, evidence-based behavioral health service models, specialized pharmacy protocols, and integrated nursing practices
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Standardize Workflows: Build scalable, standardized care delivery playbooks across pharmacy, behavioral health, and nursing to ensure safety, clinical excellence, and seamless coordination
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Documen