Director of Implementation - Healthcare SaaS

Symmetrio is seeking a Director of Implementation on behalf of a rapidly growing healthcare technology organization. Reporting directly to the COO, this individual will own the end-to-end implementation lifecycle, driving successful customer onboarding, integration, go-live execution, and transition into Customer Success.

This is a highly visible player-coach leadership opportunity for someone who combines hands-on program delivery expertise with the ability to build repeatable implementation methodologies, governance frameworks, and high-performing teams. The organization has recently partnered with a leading consulting firm to establish its implementation playbook, and this leader will be responsible for operationalizing, refining, and scaling that framework as the business grows.
Key Responsibilities

- Own customer implementations from contract signature through go-live and post-implementation transition.

- Lead complex enterprise healthcare technology deployments involving multiple stakeholders, integrations, and workstreams.

- Build and scale implementation methodologies, governance processes, tools, and delivery standards.

- Partner closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful customer outcomes.

- Serve as the executive escalation point for implementation risks, issues, and customer concerns.

- Establish implementation KPIs, capacity planning processes, and delivery metrics.

- Recruit, mentor, and develop implementation team members while maintaining direct involvement in strategic deployments.

Requirements

- 10+ years of healthcare technology implementation, professional services, or customer delivery experience.

- Proven experience leading enterprise software deployments within healthcare environments.

- Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards.

- Demonstrated success building, scaling, and improving implementation or professional services functions.

- Experience engaging with executive stakeholders, IT leadership, and operational teams.

- PMP or comparable program management certification preferred.

- Experience in high-growth or scaling technology organizations is highly desirable.

Benefits

- Remote, U.S.-based position.

- Regular travel to customer sites and company headquarters.

- Potential international travel, including Australia.

Originally posted on Himalayas