Director of Engagement — Integrated Strategy

About Social Driver :

Social Driver is a leading communications and digital agency that partners with top brands, nonprofits, and mission-driven organizations to create impactful campaigns, engagement strategies, and digital experiences. We believe in the power of partnerships, storytelling, and community-driven solutions to move people and organizations forward.
About this Position:

Social Driver is seeking a Director of Engagement — Integrated Strategy to join our Client Engagement team in a senior leadership capacity. This role is designed for a strategic architect who excels at connecting multiple disciplines to deliver cohesive client solutions and lead high-level relationships with a focus on trust and authenticity. As a primary strategic partner, you will manage a dedicated portfolio of clients while serving as a vital consultant for the broader team, stepping into various project types to provide clarity, elevate the quality of work, and ensure operational continuity and client satisfaction.

The successful candidate will transform broad, often ambiguous client goals into organized, actionable strategies and plans that internal teams can execute with precision. This requires a professional with significant agency experience and a versatile skill set, including the intellectual range to provide confident strategic direction across digital, communications, and marketing disciplines. Beyond technical expertise, the role demands operational agility—a proactive mindset suited for an evolving agency environment where navigating complex projects is the norm. Ultimately, you will be responsible for providing inclusive guidance, turning unclear briefs into structured executable plans that empower our diverse teams to succeed and move ambitious programs forward.
Key Responsibilities

Client Strategy & Relationship Leadership

- Own a dedicated portfolio of clients as their primary strategic partner and day-to-day relationship lead.

- Lead with expertise and confidence regardless of the discipline or channel the work involves, from digital and content to communications, web, or marketing strategy.

- Run client meetings, workshops, and reviews with a presence that builds credibility and trust.

- Anticipate client needs before they’re expressed, and proactively bring forward smart recommendations and strategic direction.

- Maintain strong, long-term relationships that result in high client satisfaction and engagement growth.

Integrated Project Architecture & Strategy

- Step into projects across any discipline and quickly provide strategic direction, whether the work is well-defined or still taking shape.

- Architect projects and programs that lack clear definition, scope the work, establish the framework, define deliverables, and align internal teams and clients around a shared plan.

- Translate ambiguous client goals into structured, executable strategies that teams can build against.

- Apply deep cross-disciplinary knowledge, spanning digital strategy, UX, content, communications, marketing, and more, to build solutions that are both sophisticated and pragmatic.

- Serve as a senior thought partner across the engagement team, contributing strategic direction on peer accounts as needed.

Program & Team Coordination

- Oversee the overall strategic direction and health of client programs, ensuring alignment across disciplines and consistent quality of output.

- Partner with project management and specialist teams to maintain timelines, scope, and delivery standards.

- Flex into any workstream with a high level of skill, providing real value regardless of whether the work falls within a primary specialty.

- Identify risks and ambiguity early, and resolve them before they become problems for the client or the team.

Qualifications

- Agency experience. You’ve operated at pace inside a digital, communications, or marketing agency and know what it takes to manage complex work across multiple clients and stakeholders