Director, Digital Solution Architecture
BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.
General Description:
The Director, Digital Solution Architecture is a strategic technology leadership role responsible for defining and governing the future-state architecture of the organization's global commercial technology ecosystem. This individual will serve as the principal architecture leader for CRM, omnichannel engagement, customer experience, digital enablement, and commercial data integration platforms supporting Commercial, Medical Affairs, Marketing, and Customer Engagement functions worldwide.
As a trusted advisor to IT and business leadership, the Director will drive technology strategy, influence investment decisions, evaluate emerging industry trends, and establish scalable architecture frameworks that accelerate business growth and digital transformation. This role requires a unique blend of deep Life Sciences expertise, commercial and medical technology leadership, architectural excellence, stakeholder influence, and organizational change leadership.
The successful candidate will possess extensive experience across Life Sciences CRM platforms, omnichannel ecosystems, customer engagement technologies, and enterprise integrations while demonstrating the ability to align diverse stakeholders, manage competing strategic priorities, and translate complex business challenges into innovative technology solutions.
Essential Functions of the Job:
Strategic Technology Leadership
- Define and own the long-term architecture vision, technology roadmap, and target-state capabilities for the global commercial technology ecosystem.
- Partner with Commercial, Medical, Marketing, Data & Analytics, and IT leaders to align technology investments with strategic business objectives.
- Serve as the technology advisor for CRM modernization, omnichannel transformation, customer engagement innovation, and digital enablement initiatives.
- Influence enterprise technology strategy and investment planning through architecture-driven decision-making and business case development.
- Evaluate emerging technologies, market trends, and industry innovations to identify opportunities that improve customer engagement, operational effectiveness, and business outcomes.
Commercial Technology & Omnichannel Strategy
- Establish architecture standards and strategic direction for CRM, omnichannel engagement, digital marketing, customer experience, and field force enablement platforms.
- Lead architecture decisions across critical commercial technology investments including CRM, content management, customer data platforms, identity and consent management, digital engagement, analytics, and AI-enabled capabilities.
- Drive the evolution of customer engagement models by integrating field, digital, medical, and marketing channels into a unified omnichannel ecosystem.
- Ensure solutions support evolving commercial models and future industry requirements.
Enterprise Architecture & Integration Leadership
- Govern architecture across a complex ecosystem of enterprise platforms, integrations, data services, and customer engagement technologies.
- Define enterprise integration strategies and architecture patterns that support scalability, interoperability, and operational efficiency.
- Lead architecture reviews, technology assessments, vendor evaluations, and platform selection initiatives.
- Ensure all solutions adhere to enterprise standards for security, compliance, data governance, performance, and maintainability.
Executive Stakeholder Management & Influence
- Build strong partnerships with stakeholders across business and technology organizations.
- Facilitate alignment among senior leaders with competing priorities and diffe