Director, Commercial Insights & Analytics

Job Title: Director, Commercial Insights & Analytics

Job Location: Remote, United States

Job Location Type: On-site

Job Contract Type: Full-time
Job Seniority Level:

Description
This role is primarily responsible for generating business insights to enhance the performance of Syneos Deployment Solutions including promotional, market access and medical teams. The Director, Commercial Analytics & Insights drives business information acquisition, analysis design + execution, as well as reporting/visualization. The director acts as an analytics strategy lead and will oversee a team of analysts and managers in creating actionable insights via ad-hoc and proactive analyses, in addition to recurring reports/dashboards for internal and client stakeholders. This also includes measuring the impact and effectiveness of Deployment Solutions teams and ongoing report (e.g., weekly, monthly, QBRs) to achieve business objectives. Acts as point person for timing + quality in delivery of all such reports and insights. This role also develops and provides training to junior team members.
Job Responsibilities

- Client-facing lead for analytics and reporting services from pre-implementation to project shut down, including gathering specifications for metrics and KPIs, report generation, developing/maintaining timelines, working with managers to assign resources, QC, and execute on insight generation activities.

- Act as a strategic advisor providing direction and executing analytics projects; oversee quality control functions on all deliverables including standard and ad-hoc reports.

- Lead design of new reporting + analyses initiatives incorporating advanced methods such as machine learning.

- Oversee and aid business analyst + manager development.

- Lead team to generate insights on Syneos team impact, effectiveness, activities, trends, and projections regarding performance, efficiencies, and possible improvements.

- Train analyst team to express business value of insights, reports for both internal stakeholders and clients, as necessary.

- Prepare and communicate detailed process workflow plan that describe inputs, execution steps and output.

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:
Required Education:
- Bachelor’s Degree, preferably in quantitative area (e.g., statistics, data science) or related field

Required Skills:

- 10+ years of experience in analysis design and execution of U.S. pharmaceutical commercial analytics + reporting projects

- Experience with Consumer Product analytics

- 5+ years managing teams

- Experience translating analysis findings to actionable insights for at least one of the following: pharmaceutical commercial, market access or clinical education, ideally with a mix of sales teams, clinical educators, medical affairs, and market access teams.

- Strong analytical, mathematical and quantitative skills using one or more tools: e.g., SQL, Python, R, SAS, Excel power user.

- Good knowledge of CRM systems including but not limited to Salesforce.com, and Veeva.

- Experience with visual analytics platforms (e.g., PowerBI, Tableau, Qlik) and pharma data sets.

- Ability to communicate analysis findings effectively with National Business Directors as well as clients in a variety of functional areas such as: sales management, medical affairs, market access, managed care, and brand teams.

- Strong interpersonal skills with the ability to interact with all levels of employees.

- Strong attention to detail.

- Ability to multitask, work under deadlines, manage customer expectations and execute timely deliverables.

- Excellent oral and written communication skills.

- Strong client relationship management skills.

Preferred:

- Understanding of emerging digital trends in pharmaceutical field team deployment solutions.

- Experience in analysis of omnichannel programs

The annual base salary for