Director, Client Technology Partner
When our values align, there's no limit to what we can achieve.
At Parexel , we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel , contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
Key Responsibilities:
- Client Engagement & Strategic Leadership
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Serve as the primary technology advisor for multiple strategic client accounts
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Build and maintain strong relationships with senior client stakeholders
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Lead executive-level client interactions, including quarterly business reviews, strategy sessions, and roadmap discussions
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Translate complex technical concepts into clear, client-relevant messaging and value propositions
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Act as the “voice of the client” within internal teams to influence priorities and solutions
Account Strategy & Road mapping:
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Partner with clients to understand their technology landscape, priorities, and long-term roadmap
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Align internal capabilities and solutions to client strategies and upcoming initiatives
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Define and evolve account-level technology strategies that support growth, efficiency, and innovation
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Ensure consistency and reusability of solutions across programs and projects
Cross-Functional Orchestration:
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Act as the central point of coordination across IT, architecture, operations, commercial, and delivery teams
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Facilitate collaboration across internal and external stakeholders to drive aligned outcomes
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Navigate complex organizational structures to connect teams and remove blockers
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Lead cross-functional discussions to ensure clarity on scope, priorities, and decisions
Facilitation & Decision Leadership:
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Plan and facilitate structured meetings with clear agendas and objectives
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Drive discussions toward decisions, outcomes, and next steps
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Ensure alignment across stakeholders, including senior leadership
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Maintain focus and momentum across complex, multi-stakeholder environments
Commercial & Business Support:
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Partner with commercial and contracts teams to support proposals, estimates, and statements of work
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Contribute to client discussions related to scope, solutions, and value
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Support contract negotiations by ensuring alignment between proposed solutions and delivery capabilities
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Identify opportunities for growth, expansion, and new business within existing accounts
Oversight & Delivery Enablement:
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Maintain visibility across client engagements, including progress, risks, and key dependencies
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Ensure appropriate follow-up on actions, escalations, and open issues
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Guide teams toward solutions without directly managing execution
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Act as an escalation point for complex client or delivery challenges
Innovation & Continuous Improvement:
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Identify opportunities to improve processes, solutions, and client outcomes
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Promote the use of standardized, scalable solutions where appropriate
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Partner with internal teams to evolve and mature capabilities
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Contribute to thought leadership, solution development, and internal best practices
People Leadership & Mentorship:
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Provide leadership, mentorship, and direction to Client Technology Partner and related roles
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Support capability development in areas such as client engagement, facilitation, and strategic thinking
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Foster a culture of collaboration, accountability, and continuous improvement
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Serve as a senior escalation point for team members
Skills & Experience:
Core Capabilities
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Strong client-facing communication and executive presence
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Ability to translate complex technical topics into business-friendly language
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Advanced stakeholder management and influencing skills