Director, Claims Management (Property)
Who we are:
Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. With an innovative quoting platform that delivers accurate pricing and bindable quotes in less than one minute, Coterie makes small business insurance effortless.
We are on a mission to build and foster a world-class team to bring speed, simplicity, and service to commercial insurance. We value integrity, humility, passion, and intelligence. If you want to push yourself and reshape a $200B+ market, we’re excited to talk to you!
What will the Director, Claims Management (Property) do?
The Director of Claims Management will oversee and lead Coterie’s Liability and Property claims teams, ensuring operational excellence, consistent claims-handling practices, and superior customer experience. This role is responsible for developing claims strategies, managing team performance, and fostering a culture of collaboration, accountability, and continuous improvement. The Director will work closely with internal stakeholders and external partners to ensure claims are handled efficiently, compliantly, and in alignment with company objectives.
Key Responsibilities:
- Oversee day-to-day operations for Liability or Property claims teams, ensuring high-quality and timely claims resolution
- Lead, mentor, and develop claims leaders, managers, and adjusters to build a high-performing, customer-focused organization
- Partner with leadership to define claims strategies, operational priorities, and key performance metrics
- Ensure claims-handling processes comply with regulatory requirements, industry standards, and internal policies
- Act as a point of escalation for complex or high-severity claims, providing strategic oversight and guidance
- Collaborate cross-functionally with Underwriting, Legal, Product, and Customer Care teams to optimize claims processes and manage risk
- Drive or support continuous improvement initiatives, introducing tools, systems, and workflows that enhance efficiency and transparency
- Manage team capacity planning, performance tracking, and hiring to support Coterie’s growth objectives
- Develop, report on, and drive claims goals/objectives and KPIs to executive leadership, highlighting trends, outcomes, and opportunities for improvement
- Build strong relationships with vendors, TPAs, and external partners to ensure effective claims handling and alignment with service expectations
Required Qualifications:
- 7+ years of experience in property and liability claims management, with at least 3+ years in a senior leadership role
- Proven success leading, mentoring, and growing multi-disciplinary claims teams
- Deep technical expertise in handling complex liability and property claims, including litigation management and settlement strategy
- Strong understanding of insurance regulations, compliance requirements, and industry best practices
- Demonstrated ability to build and execute scalable operational processes and reporting frameworks
- Excellent communication, negotiation, and stakeholder management skills
- Experience working cross-functionally with underwriting, product, legal, and customer-facing teams
- Proven track record of using data and analytics to drive decision-making and improve claims performance
- Bachelor’s degree in Risk Management, Insurance, Business, or related field (advanced certifications such as CPCU, AIC, or ARM preferred)
Our interview process:
Our hiring process generally consists of 4 phases. The goal is to provide an opportunity for us to learn more about our candidates while allowing them to get to know us as well!
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Phase 1 : Qualified candidates will first meet with a member of our People Operations team for a phone interview. This discussion is a high-level conversation to understand more about your background and interests and for us to share more about Coterie and the position.
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Phase 2 : Selected candi