Director, Account Management - Remote

Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare , we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit . Job Summary: Primary responsibility is to effectively manage ongoing relationships with Employer/Payor/Government clients in portfolio. Focus of this position is to provide excellent account management resulting in client success, retention, and growth of existing and new services. Directly manage a team which manages individual client accounts and may include directly managing accounts. Function as a resource and mentor to Account Managers on your team and across Account Management. Client Management: - Nurture and develop overall business relationships at highest level possible of assigned accounts. - Establish and/or improve positive strategic relationships with clients and respective consultants. - Strive to maximize existing services to their full value and search for opportunities to augment portfolio with new/add on services. - Understand and report up to date financial standing of all services and overall portfolio performance, developing action plans as needed. - Conduct formal periodic review meetings with client(s) to: review performance; surface any threats and opportunities; discuss new ideas and solutions. - Supporting AM in initial handoff process from sales to ensure clear definition of scope, pricing, PGs, for all new clients. - Resolve issues through proper channels in the organization with customer's perspective in mind. Contract Delivery, Expansion and Renewal: - Accountable for all contractual deliverables including performance guarantees and revenue targets. - Use consultative selling practices to identify and pursue opportunities for contract expansion. - Facilitate pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats and alternatives to be proposed. - Drive the renewal strategy development, packaging, presentation, and negotiation activities to ensure clients receive a comprehensive, professional, and compelling renewal package. - Coordinate and prepare for renewal, new services, and RFP responses as applicable. - Drive pricing strategy and appropriate financial data needed to support pricing strategy. Strategic Planning: - Ability to effectively manage up to VP and SVP levels on strategic opportunities and risks related to book of business. - Ensure profitability of individual accounts and overall Sharecare profitability. - Discuss customer issues affecting the cost-of-service delivery and margin and help identify creative solutions to those issues. - Responsible for account level business plan. Reporting: - Partner with the internal reporting teams to ensure timely and accurate reporting of necessary data, reports, and course of action in managing and renewing clients. - Ability to analyze provided reporting metrics to develop reporting story based on agreed client objectives or KPIs. - Effectively prepare and present reports to client(s). (e.g. monthly, quarterly and annual reporting) With ability to communicate value story based on provided reporting data. Colleague Management and Development: - Provide direct supervision to assigned Account Managers, as applicable. - When applicable, be responsible for hiring, developing, supervising, and retaining colleagues. - Provide the leadership necessary to maintai