Digital Project Coordinator
Who We Are
Urban Insight is a leading digital agency creating innovative websites and web applications for organizations that make a difference. We specialize in solving complex problems through website and web app strategy, design, and development using open-source content management systems (primarily Drupal and WordPress, and headless architectures). Our clients include some of the most well-known museums, nonprofits, universities, and cultural institutions. Urban Insight has been in business for nearly 25 years and continues to expand each year. We thrive on having a professionally rewarding environment where team members are encouraged to grow, collaborate and focus on meaningful work.
The Opportunity
We are seeking an organized, sharp, and motivated Digital Project Coordinator to own the management of our Support clients. This role sits at the intersection of project management, task prioritization, and technical support delivery. The right candidate manages support workflows with confidence, translates client requests and goals into clear developer instructions, maintains site security and updates, and thrives on delivering steady enhancement solutions.
At Urban Insight , strong project management means you'll regularly operate across a range of support and maintenance functions. On any given week you may be running QA on small updates, configuring analytics, writing brief requirements, prioritizing tickets, or coordinating with developers. If you thrive on variety, steady pacing, and helping clients maintain their long-term digital investments, you'll fit right in. If you want a role where your ownership is real and your impact is visible, this is it.
Qualifications
- Minimum of one year of project management or project coordination experience, preferably at a digital agency in web design and development.
- Demonstrated ability to coordinate and prioritize support requests.
- Proficiency with Drupal and/or WordPress, including content entry, basic configuration, and troubleshooting minor site issues.
- Strong client communication and presentation skills.
- Ability to produce concise, clear, professional memos, documentation, and ticket requirements.
- Active use of AI tools in your current workflow to improve project delivery efficiency.
- Bachelor’s degree in a related field or equivalent experience.
- Previous success working remotely.
- Solid understanding of Agile or ticket management practices (Scrum and Kanban processes) is a plus.
Responsibilities
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Service Desk & Support Delivery - Own day-to-day coordination, prioritization, and management of work for Support clients and the Service Desk. Keep client websites secure and up-to-date, address enhancement requests, and guide clients through documented planning, quality assurance, and launch processes for updates.
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Client Relationship Management - Serve as a dependable client contact for Support accounts. Proactively communicate ticket status, guide clients through request scoping, and present progress or requirements confidently in check-in meetings.
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Project Management & Execution Support - Shadow Senior Project Managers on large-scale, complex client engagements to learn agency delivery methodologies and project lifecycles, while actively supporting day-to-day execution, including shepherding development tickets, meeting scheduling and summaries, performing QA testing, and managing content entry.
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Process & Delivery Excellence - Manage support schedules, project budgets, and ticket scopes proactively. Participate in internal team and client meetings, evaluate minor technology frameworks or enhancements, and maintain high organization standards for ticket tracking.
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Tool & AI Exploration - Learn and utilize internal PM tools, ticketing systems, and emerging AI tools to improve personal task efficiency and share helpful insights with the project management team.
Success Metrics
In your first 3 months
- Build full proficiency