DevOps Engineer - Platform Reliability (Remote, China)

BJAK’s automation systems support customer journeys across quote generation, policy issuance, claims, payments, renewals and insurer integrations. These systems are business-critical—meaning reliability, uptime and safe deployments directly impact customers and operations.

We're looking for a DevOps Engineer based in China to strengthen platform reliability, improve infrastructure resilience and ensure BJAK’s AI automation systems run safely and consistently at scale.

This is a fully remote position where you'll collaborate closely with our Malaysia-based engineering, product and operations teams to build and maintain highly reliable production systems.
The Mission

Build and maintain a highly reliable platform for BJAK’s AI automation systems by improving infrastructure stability, deployment safety and operational resilience across all services.
What You’ll Own

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Own and improve platform reliability across production systems and environments.

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Manage cloud infrastructure, deployment pipelines and runtime environments.

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Design and improve CI/CD workflows to enable safe, fast and repeatable releases.

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Build and enhance monitoring, alerting, logging and system observability.

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Lead incident response efforts and perform structured root cause analysis.

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Improve system resilience through redundancy, failover and recovery mechanisms.

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Work with engineering teams to reduce production risk through better deployment and system design practices.

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Strengthen infrastructure security, access control and secrets management.

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Support reliability for business-critical workflows across multiple countries and services.

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Continuously improve operational discipline, uptime and system stability.

What We're Looking For

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Experience in DevOps, SRE, platform engineering or infrastructure-focused roles.

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Strong understanding of cloud infrastructure, CI/CD pipelines and deployment systems.

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Experience with production monitoring, alerting and incident management practices.

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Ability to troubleshoot infrastructure and production issues in a structured and calm manner.

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Strong understanding of reliability engineering principles (availability, fault tolerance, recovery).

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Experience supporting business-critical or high-availability systems.

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Strong ownership mindset during incidents and operational failures.

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Practical judgment on reliability, performance, security and cost trade-offs.

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Comfortable working closely with engineering teams in fast-paced environments.

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Low ego, disciplined and focused on long-term system stability.

Bonus Points

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Experience with AWS, GCP, Azure or similar cloud platforms.

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Experience with Kubernetes, Docker or container orchestration.

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Experience with infrastructure-as-code tools (Terraform, Ansible, Pulumi, etc.).

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Experience with observability stacks (Prometheus, Grafana, ELK, Datadog, etc.).

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Experience with zero-downtime deployments, blue-green or canary release strategies.

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Experience supporting distributed or high-traffic production systems.

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Strong knowledge of security best practices in cloud infrastructure.

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Experience in fintech, insurance or regulated industry environments.

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Contributions to platform reliability or infrastructure scaling initiatives.

The Kind of Builder We Want

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Calm and structured under pressure, especially during production incidents.

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Hands-on with infrastructure and deeply familiar with production systems.

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Thinks in failure modes, system risks and recovery paths.

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Proactive in preventing incidents, not just reacting to them.

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Strong focus on uptime, reliability and operational discipline.

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Careful and deliberate when making production changes.

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Builds systems engineers can trust to deploy and operate safely.

This Role Is Not For

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People who only react after systems fail instead of preventing them.

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Engineers who are careless with production changes or access control.

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Indi