Delivery Specialist
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At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
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PAYROLL SUBJECT MATTER EXPERT
The Process Specialist/Subject Matter Expert/Lead for Singapore Payroll is responsible for driving process improvements, executing assigned delivery assurance tasks, ensuring legal compliance, managing major projects/events, and supporting building operations capabilities for all of the HR & Payroll process areas to increase productivity, reduce cost, and increase service quality and customer satisfaction across the different delivery centers, geographies, and accounts.
Main responsibilities Process/Service Management
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Owner of an end-to-end service to define accounts and processes when requested.
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Proactively initiate process improvements to improve performance Issue, Incident & Case Management.
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Assists Associates in the timely and accurate resolution of complex cases for assigned functional area.
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Supports teams in performing Root Cause Analysis (RCA) to escalated issues and generates an appropriate and effective solution to satisfy the client.
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Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptive, and Preventive) and Enhancements (Direct Service Changes and Change Requests) and confirms configuration is fit for purpose where required.
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Supports teams in dealing with 3rd party agencies (e.g., Statutory Agencies) to resolve escalated issues where required.
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Supports Team Leaders and Associates in documenting and maintaining Operational Issues/Action Log where required Special Projects and Major Events.
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Plan and project-manage annual events, special projects with the guidance of a Senior Process Specialist or Senior Process Manager.
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Supports Operational Readiness consultant in executing the transition activities as required ensuring that transitions are completed within defined scope, quality, and time.
Delivery Assurance
- Participate in the following Delivery Assurance activities as requested with the guidance of the Senior Process Specialist or Senior Process Manager.
- Participate in Contract walkthrough, estimate the resource requirement, and establish sourcing/training plans.
- Coordinate with the Global/Local Training team to establish the training plan as required.
- Participate in Fit & Gap: Evaluate feedback on a standard to compare complexity against the Ops Standard model and Update any assumptions.
- Estimate the resource requirements, application usage, and duration elements for the preparation of Change Requests.
- Check existing CR Status, Ticket Backlog, OPEX initiatives, DWIs/OLR, Error Logs (OriginatLocation) for Centre to Centre Migration Projects.
- Review contract between TPV and Strada with HRO and TPV on the scope of support and deliverables.
- Check Data Mapping, Payroll Calendar, Infrastructure Set up, and SOC1 controls and provide clearance as Toll Gates.
- Check and approve Training completion and certification status and coordinate with other Stakeholders to ensure acceptance and approval of delivered resources and their capability.
- Confirm client requirements – including access to myHRW, and ensure that OR Team establishes it.
- Ensure that Client Specific Training is completed
- Check Data Migration, UAT, and Parallel Runs were completed s